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Business Profile

Allergist

Sensitivity Check

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Allergist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had nothing but issues with this company. From lack of communication and clear instructions at the beginning as far as the product goes, to a broken link and an agent claiming they would email me in 24 hours yet it's been almost a week now with no response. I would like to warn others and also hopefully get my money back.

    Business Response

    Date: 03/07/2025

    Hi,

    Were sorry to hear about your experience. We have communicated with you four times via live chat and also sent an email regarding your query. On January 1st, we provided the correct link and explained that your purchase was for our digital product rather than a kit. When you attempted the link again on February 3rd, the site was undergoing maintenance, which was communicated to you at the time.

    That said, we completely understand your frustration and want to make things right. If you no longer wish to use our services, I'll put the refund through for you.

    Kind regards,

    Sensitivity Check

    Customer Answer

    Date: 03/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Feb 10th, 2024 through Sensitivity Check for an allergy test kit to be mailed to me so I could test myself. I paid $43.98 which was a sale price for the kit, as well as $0.44 for an international fee (which I didnt know I would be paying). The money was taken out of my bank that same day and when I contacted them via message they informed that they mail out the kits between 2-5 business days. Well I never received it and when I went on my account on their website it showed the order was completed. When I messaged the company via the contact us link on their website I was told that I didn't get an email about them receiving my order because their was a "glitch" in the system. I was then informed it was still in "process". I was told that I should get it soon. I waited another day and still nothing in the mail or email for that matter. I then asked for a refund and all of my messages was ignored. Now when I go on their website to see my account information the website just says "BLOCKED" at the top. I want my money back as I never received my order.

    Business Response

    Date: 03/07/2024

    Thank you for reaching out, we have just received this letter at our ** depot, hence the delay in coming back to you, we do apologies. As the BBB is an unapproved mailer at our *** centre, it's not opened there, and therefore takes additional travel time. 

    We are very sorry that you had an issue with our site, during the month of February we had some sustained DDOS attacks, which resulted in some repeat customers being caught up in the firewall which was added, and blocked their IP addresses. We did report this on our social media channels, however we are sorry, we couldn't see who was blocked, and who was not. 

    I can see that your email was responded to within our SLA of 48 hours. I can also see that according to our tracking, your kit was dispatched 12th Feb and delivered 20th Feb: **********************************************************************************

    Just so you're aware, as you'll see on our Contact Us page, we have a full 24/7 LiveChat team with five star reviews, so you never have to wait for replies for emails! 

    Customer Answer

    Date: 03/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Sensitivity Check is NOT a BBB Accredited Business.

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