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Business Profile

Collectibles

Highland Mint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

This profile includes complaints for Highland Mint's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Highland Mint has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Highland Mint

      4100 N Riverside Dr Indian Harbour Beach, FL 32937

    • Highland Mint

      4100 N Riverside Dr Melbourne, FL 32937

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Highland Mint GU Pitching Rubber Plaque from *********** at ********** Team store after a Red Sox game. I went to sell on **** and buyer notified me the *** hologram stated it was from ************* not ***********. I tried resolving with *** but got no where. Since Highland Mint sold a product and misrepresented it was from another Park I would like to either be reimbursed for the cost of the plaque($50) or receive a replacement plaque from Highland Mint(GU Pitching Rubber) from ***********.I have screen shots of the plaque from and back and closeup of the hologram on the piece of pitching rubber.

      Business Response

      Date: 03/08/2024

      The *** Hologram was initiated with *** issuing the incorrect data.  This is in the process of being fixed by ***.  The customer has since been contacted by The ****************** and we shipped the customer a commemorative piece in which he agreed to receive to resolve this complaint.  I have attached a copy of the order with tracking to show the piece shipped out as of 03.08.24.

      Customer Answer

      Date: 03/13/2024

      I have not received an update from Highland Mint on the timetable for when *** will correct the hologram error for the Highland Mint plaque I purchased at ***********. Please have *** or Highland Mint send me an update on the status and timetable for fixing the hologram error for the game used pitching rubber

      Customer Answer

      Date: 03/13/2024

       
      Complaint: 21367074

      I am rejecting this response because:ave not received an update from Highland Mint on the timetable for when *** will correct the hologram error for the Highland Mint plaque I purchased at ***********. Please have *** or Highland Mint send me an update on the status and timetable for fixing the hologram error for the game used pitching rubber

      Sincerely,

      ***********************

      Business Response

      Date: 03/20/2024

      Consumer notified that the *** hologram error has been corrected on the *** authentication site.

      Customer Answer

      Date: 03/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      ---------- Forwarded message ---------
      From: *********************** <********************>
      Date: Tue, Mar 19, 2024 at 9:29 PM
      Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
      To: Better Business Bureau <*****************************************>


      This complaint is resolved by Highland Mint. The *** hologram error has been corrected on the *** authentication site.
      Sent from my iPhone

      Sincerely,

      ***********************

    • Initial Complaint

      Date:01/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a *** finals MVP plaque on Dec 23 *****. Which was fine but when it came to choose shipping I chose 2 day shipping. That's what I was charged for and payed for. 9 days later when the product was shipped they sent it using regular *** ground which takes 6 days. I emailed 4 times with no reply back and called once and was literally hung up on before I could even say anything and told to call back the next day!? Very unprofessional and that is stealing and want my 20 some odd dollars back is what I want

      Business Response

      Date: 01/24/2024

      Order was received on 12.23.23.  Our offices were closed for the week of 12.25.23 due to holidays and to do year end inventory counts.  On 12.26.23 - our *************************** did respond to an e-mail from ************************ stating that his order would be processed in  3-9 business days, at which time he thanks us for our quick response and states 3-9 days, I see. OK (as shown on attachment with copy of e-mail correspondence).  When our offices reopened on 01.02.24, **************************** order shipped.  Unfortunately, it seems that *** had a delayed trailer (as show on attachment as well) that delayed the order arriving to him until 01.09.24.  We have refunded shipping costs of $21.41 to ************************ as a resolution to this complaint.     

      Customer Answer

      Date: 01/24/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Highland Mint is NOT a BBB Accredited Business.

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