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Business Profile

Lawn Mowers

Causeway Mower

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a lawn mower from Causeway Mowers on June 2022 and when I received it the mower was damaged on one side. It looks like it was dropped during shipping. I called Causeway mowers several times (5 to 6) and can't get anything resolved. I sent photos as they ask and nothing happened. The Lawn Mower cost $572.60 and I can't use it. I took the mower to a repair shop and they said a new deck would cost $67.00 plus tax and shipping about $100.00. They said they would change out the deck for about $150.00. I NEED HELP.

    Business Response

    Date: 09/06/2022

    Business Response /* (1000, 5, 2022/08/15) */
    We regret the delay in responding to your inquiry, we had shipping company pick up from you. They have denied our claim as to mower being damaged by them. We are in the process of getting the mower back from shipping company. We have issued a full refund on your ****** order as of today. Sorry for the inconvenience. Causeway Mowers


    Consumer Response /* (3000, 7, 2022/08/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I took the lawn and had it repaired this morning. I don't want a refund. Thanks


    Business Response /* (4000, 9, 2022/08/18) */
    A refund was issued to you on 8/15/2022. I have issue a call tag for the mower because you did not want it repaired. We will need the mower back or we can reverse the refund. Please advise. Thanks


    Consumer Response /* (4200, 11, 2022/08/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Waited 2 months for a reply. No response. So I spend another $200.00 dollars to have it fixes. So now I have $742.00 invested in lawn mower that cost $542.00. DA!!! What do you think.


    Business Response /* (4000, 13, 2022/08/23) */
    Please provide us with a receipt for the repair. Thank you.


    Consumer Response /* (4200, 15, 2022/08/24) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I do not want a refund. Please get your money back from ******. This was reported earlier in this compliance. It was not right that I never got a response until I contacted the BBB.

Causeway Mower is NOT a BBB Accredited Business.

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