We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Alvarez Handyman, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hernando ********************** offered his services as a handyman outside of ***********************. We hired him to install a luxury vinyl floor started on 8/7/23. In his contract he offered a 1 year warranty for the services. Theres issues with the floor installation: uneven, loose planks,corners or end lifts up, nails sticking out. ******** was aware of this since the date he finished the job on 8/22/23. Since then we have contacted him several times and he always failed to keep his promises that he will provide us with a solution to fix the floor issues; on November 15 he told us that he will contact us on Tuesday 11/21 or Wednesday 11/22 to let us know what day the following week he will be coming to do the work, but he has never contacted us. Other times he has stated that the sub floor was uneven and this is the reason for the problem. However, in the middle of the work being done he requested an extra $600 to level the rooms, we agreed to pay him so that he will not claim later that the reason for which he would not back up for the warranty was because we had refused to pay him the extra $600 to level the floor. He agreed to sand the uneven parts and there wont be any extra charge after that. Once the floor installation was finished and the above problems were noted he said to give the floor time to settle or that the weather will change and that will settle the floor or fix the problem, but this has not happened. We paid Mr. ********************** as per the contract, we are expecting him to give us a solution to fix the floor. Were requesting a refund of $1,000 for the extra money he charged us, the loss of material and the poor job he did on the installation of the floor in our house. Weve been fair waiting and asking ******** to fix the floor issues but there seems to be no willingness on his part to remedy the problem. When we hired him he told us he had recently moved to ****** ***** from *******, but now we see him advertising on ******** his work in *****, *******.

Alvarez Handyman, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.