We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Pro Contracting & Handyman Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did Not Finish the Job. Charged ****** for a 12 Ft by 12 Ft, Deck. Uneven Number of Posts on Each Side. The Stairs Were Already Built by the Mobile Home Company. Did Not Put Lag-Bolts, in the Deck; As Promised. Did Not Build the Wheelchair-Ramp; As Promised. Did Not Build the Roof-Deck; As Promised.

    Business Response

    Date: 03/20/2024

    **** ********* my name is ***** ** ***** I own Professional contracting and handyman services.  I am responding to a dispute. ID # ********* On or about ********* *** ****** **** ******** reached out to me for a deck to be built. The deck was supposed to be 30' ft. x 12' ft. Deck with a ramp. I gave an estimate of

    ******* with a deposit of ******* which is *** . This deposit is/was to be paid before work starts. Mr. ****** said he would zell it to me in payments. I advised him the deposit would need to be paid before I started, to which he agreed to. I received ** ****** zell payments and  ** ****** zell payment over a 3 month period. I advised Mr. ****** to hold the money until he had it all but he sent it anyway. Then out of no where he said he talked to a friend and the ***** he sent should be 3 times the amount needed to build this deck. I advised Mr. ****** that this was not feasible.  Mr ****** said he had gotten in over his head and couldnt afford to move on. He then threatened leagle action. I told Mr. ****** if this is what he wanted it was his right to do so. He then wanted a refund. And I advised Mr ****** that there would be charged restock fees and that some of the materials were past due to be refunded, since I bought materials already. And that I would have to bill him for my time as well. He then said for me to build what I could for what he had Givin me a total of ******. And to stop at this point. I advised Mr ****** that I could not build a 30 ft x 12 ft covered deck with ****** .  Mr.  ******  then changed the size of the deck to 12 ft. X 12 ft. . He then stated his friends had advised him that it was more than enough by 3 to 4 times the amount needed. I then told Mr. ****** that this he would still need approximately $******$***** more than he had givin me to build a deck of this size. Mr ****** then asked me to do what i could and stop at ****** and that he would do it in stages as he got the money. I advised Mr ******  if he wanted me to make a big change like that I would need it in writing.  And that he would need to email me exactly what he wanted. Mr ****** then sent me an email which I included in this response that stated He had gotten in over his head and to build a 12 ft x 12ft deck and to stop at ****** . After going over what exactly he wanted I started his project.  And I stopped when materials and labor added up to ****** *  I didnt want any problems so i purposely went over by  approximately *******  I did not want to leave a project that was not **** complete but I am a small company and I can not afford to give customers free materials and labor in this amount. I stopped at ****** over and advised Mr ****** if he wanted more to be done he would need to come up with the money to do so. I am truly sorry Mr. ****** could not complete his project but like I told him his money problems are not mine and I can't give thousands of dollars in free labor and materials away nor can I let my customers dictate my fees and/or how much something costs. I have no problem finishing Mr. ****** deck when he gets the money to do so. But I can't give $******$***** of work away for free . Thank you for your time and consideration in this matter and have a blessed day.    

                                    THANK YOU

                            ***** ** ***** ***

Pro Contracting & Handyman Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.