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Business Profile

Coffee Roasting and Handling Equipment

Espresso Machine Restorations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Roasting and Handling Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I have sent my Pavoni Espresso Machine for repair on two occasions.Both times the unit is returned with leaks from the tank, and then stops operating.My total costs are $778.42 to date.It was suggested to send the unit back for a third time.Shipping costs are costly, about $125 each time the machine is sent.The repairs were under warranty each time.******* is the owner, and she does not appear to take any responsibility for her failure to properly repair the unit x2.Enclosed are the emails between us, outlining several suggestions that seem fair to **** hope you can help make a fair resolution to this issue.****************** ****************************

    Business Response

    Date: 01/03/2024

    *********************** complaint has been addressed and is being corrected at this time.

Espresso Machine Restorations is NOT a BBB Accredited Business.

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