Air Conditioning Contractors
Lickety Split AC, Plumbing & ElectricInformation and Alerts
Service Area
- Baker County, FL
- Duval County, FL
- Nassau County, FL
- Putnam County, FL
- Saint Johns County, FL
Alert Details
This business has 1 alert.
Pattern of Complaints
According to information in BBB files, Lickety Split AC, Plumbing & Electric has a pattern of complaint alleging Sales and Billing issues.
Specifically, Consumers allege they contract with Lickety Split for AC Services only to be informed they needed extra services that they later discovered were unnecessary. They are asked to sign on a tablet without knowing what they are signing and do not receive any physical documentation. Consumers have also reported being unable to receive a copy of their contract when requested.
On May 23rd, 2025, BBB sent correspondence to Lickety Split AC, Plumbing & Electric to request their voluntary cooperation in eliminating the pattern of complaint.
Lickety Split AC, Plumbing & Electric responded with the following information as a means to eliminate the pattern of complaint:
We want to make it absolutely clear: we never perform work without full pricing transparency and explicit customer approval. Prior to any work being started, customers receive a detailed breakdown of the services, and are required to sign multiple documents, including:
• Invoice and scope of work
• Contract
• Financing documents (when applicable)
• Notice of Commencement (for permitted jobs)
At every step, customers are given the opportunity to review and walk away before work begins. Nothing proceeds without documented consent.
In fact, every customer interaction in the home is recorded live using AI-powered transcription through Rilla. This gives us an exact, time-stamped transcript of what was said, what was offered, and what was approved. It’s used for quality assurance, compliance coaching, and in any dispute, it allows us to go back and listen to exactly what happened — no guessing, no gray area.
We also operate with strict internal compliance:
• Our CBC (Call-by-Call) process is managed in real-time via Slack, ensuring all technicians and sales staff follow a consistent, ethical service model.
• We do not cold call, door-knock, or use high-pressure tactics. All of our service calls are initiated by customers reaching out to us.
Important Information
This business is BBB Accredited.
BBB has determined that Lickety Split AC, Plumbing & Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
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