Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a Year membership. There Software does Not work. See attached picture. There Reporting software says several of my CEUs are not good because they are out of the license cycle. This is NOT true. They are All within the current cycle. I contacted Cusotmer support. They said it was becuase I didn't have any CEUs in their system for the 9/2021 to 8/2023. I told CE Broker of course you have No Ceus in your system before now. This is the First time I have ever used their software. ****** ******** is who I spoke to. She had NO soultion for their malfunction other than telling me to go back thorugh all my old Ceus from 9/2021 to 8/2023 and upload them manually to CE Broker. She said, that SHOULD fix it. I do not feel like that is a task I should have to do to make their software work appropriately. They need to FIX their software. I have filed a Complaint against CE Broker with the WV Social Work Board as well. The SW Board told me there have been several peope complaing about CE Broker' services. *** *******. Bad Service.

  Business Response

  Date: 06/27/2025

  Thank you for your feedback. We appreciate you taking the time to share potential areas for improvement.

  Please note that because we are directly partnered with your board, our system and CE tracking for your license are structured according to the guidelines provided by the board. This includes rules around rolling back past hours to incomplete cycles. To ensure your most recent CE hours are applied to your current cycle, we recommend reporting all completions directly to your CE Broker account.

  Your requested refund has been processed and should reflect in your account within 5–7 business days. If you have any additional questions or concerns, please don’t hesitate to reach out. We appreciate your input and are here to help.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company scams nurses into thinking we need to purchase a subscription in order to renew our nurses license. I purchased the $39.99 subscription on 4.24.25 and IMMEDIATELY realized I did not need it. I canceled it within 5 minutes of purchasing it. Company refusing to credit me.Policy on their website states a credit may be issued if the subscription was not used. I want my money back as this is truly a scam.

  Business Response

  Date: 04/25/2025

  Thank you for your feedback we truly appreciate it, as it helps us improve and better serve our users. I sincerely apologize that your experience did not meet expectations.

  We offer four service levels designed to meet the varying needs of different license types, including a complimentary Basic account and three optional premium subscription plans. The Basic account provides essential tools to help meet the reporting requirements of your regulatory entities, while our paid plans offer additional features for those seeking an enhanced experience. Please know that choosing a paid subscription is entirely optional.

  As noted in our terms on ******************************, subscription charges are generally nonrefundable, in whole or in part. However, we understand that situations can be unique, and a member of our leadership team has reached out to you via email to help find a resolution and address any questions or concerns you may have. If theres anything further we can do to assist you, please dont hesitate to reach out to us at ************************************************************.

  Customer Answer

  Date: 04/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ****

   

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a course offered by ** **** Counseling for the Telehealth required class. CE Broker had it classified as "General" and not required so it didn't count, according to my licensing Board. Since I haven't paid the $39.95 for an upgraded membership, there is no way to contact ***. I am forced by my professional board to go through them, I have no choice. My livelihood is at stake. I believe it is predatory to require a paid membership in order to maintain my professional license. It is unconscionable that I cannot communicate about mistakes to them, but I MUST use them.

  Business Response

  Date: 03/31/2025

  We truly appreciate your feedback and sincerely apologize that your experience with us did not meet your expectations. Providing excellent service is our top priority, and we regret any frustration or inconvenience this may have caused.

  A member of our leadership team has reached out to you via email with details specific to your account, including information regarding the issue you encountered and guidance on how to connect with a live representative for future assistance. Whether you have a free basic account or a paid account, you can absolutely connect with our live support team. We want to ensure you have the correct channels so this does not happen again.

  We value your time and patience and want to fully address all your concerns. If theres anything else we can do to assist you, please dont hesitate to reach outwere here to help. Again, we appreciate your feedback and the opportunity to improve.

  Customer Answer

  Date: 04/07/2025

  Hi. My issue was resolved very promptly, and the vendor actually apologized and admitted fault. I could not get the link in the prior email to work, which is why I couldn't respond earlier.  Thanks for your help! You LITERALLY saved my professional license for me!

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CE Broker is a company that takes advantage of mental health professionals by promising certifications that are not approved through our *************** organization. They marketed a course for Telemental Health Certification approved for the State of ***********. After completing the course (over $80) and 15+ hours, the qualification and certification is useless. When trying to reach an agreement, they would not allow me to speak with anyone to rectify the issue.

  Business Response

  Date: 03/04/2025

  Thank you for your valuable feedback. CE Broker, a product of Propelus, takes great pride in being the leading continuing education system that connects licensing boards, educational providers, and licensed professionals through our user-friendly platform. I sincerely apologize that your experience has not met the high standards we strive to provide. We understand how important it is for courses to align with your regulatory agency's requirements.

  Education providers have the opportunity to register with your boardeither by offering courses based on their active accreditations or by applying directly with your regulatory agency, depending on your board's education provider approval process. However, please understand that ultimately all courses available for CE credit must adhere strictly to your regulatory agency's rules and statutes regarding approved CE.

  We are actively working with both your board and the education provider to identify the root cause of this issue and ensure that it does not happen again in the future. A member of our leadership team has already reached out to you to address your concerns and to provide the best possible resolution from our end. Once again, I truly apologize for any inconvenience this has caused. Please do not hesitate to contact us if you have any further questions or require additional assistance. Thank you again for your patience and understanding.

  Customer Answer

  Date: 03/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** *****

   

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NH Board of Mental Health just started to require use of this company and you upload your CEU information into it. I have well beyond the amount of CEU's in all areas to meet requirements. The website by this company claims I have not. You have a online button you can click on to see what's missing, but it merely sends you to their selling ads to buy their programs we were told we don't need to buy into. The email/chat options to reach them asks for a drop down box that won't let you go further, due to asking something that is irrelevant to me on a free program, and then I called their number and it hangs up on you after you listen to their recording. So NO WAY TO COMMUNICATE! They also need to explain WHY they think 67.75 credits does not meet a 40 credit requirement! Seems a scam to sell their more expensive programs.

  Business Response

  Date: 02/04/2025

  Thank you for taking the time to provide your feedback. We genuinely value your input and are committed to delivering the highest level of service. I sincerely apologize if your experience fell short of that standard.

  CE Broker, a product of Propelus, is the leading continuing education management system that bridges the gap between licensing boards, educational providers, and licensed professionals through an intuitive platform. We are trusted by over 250 licensing boards and millions of professionals nationwide. We offer four service levels tailored to different license types: a complimentary Basic account that provides the essential tools needed to meet the reporting requirements set by your regulatory entities and three premium subscription options, designed for those who desire an enhanced account experience with additional features.

  One key benefit of the upgraded accounts is access to a transcript from your regulatory agency, which clearly outlines any missing requirements and shows how your reported credits are applied. That said, our paid accounts are entirely optional. Even with the complimentary Basic account, we are fully equipped to assist you in determining what requirements you may still need to meet.

  At this point, someone from our team should have already reached out to address your concerns. However, if you have not received a response or need further assistance, please don’t hesitate to contact us again. We are happy to help and ensure your needs are met.

  Customer Answer

  Date: 02/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/2023 I joined CE Broker to obtain ***'s for my nursing license. It was never to be an auto withdrawal every year, but one year later on 4/21/2024 my Credit card was used to renew the services for 1 more year. I thought okay, I'll take some courses. The agreement I went into was unlimited ***'s for the price of $39.99, but after they renewed it for the same price, any courses I was interested in, CE Broker wanted to charge me additional money, no longer were any of their courses free. The following is what I attempted to do to have this company, remove my CC and stop all subscriptions/auto withdrawal & this email was sent to them on 2 Jan 2024. "In my efforts to call and request a call back today, I have yet to hear anything. In addition, while typing this email, I just received a call back & the recording stated, "no agents to call you back at this time". I don't understand this kind of call back, but I do expect the following before I notify the ********** to complain about this service or lack there of.I want to unsubscribe and when I tried to follow the tutorial on line, I am not given the option to cancel my **************** all changed the rules since first establishing my account, you also automatically renewed my subscription this last year 2024, but when I went to take more CEU'S, you then wanted to charge me more. What's the point for payment, if no free CEU'S are included anymore.I want my Credit Card information REMOVED from your files, and this subscription CANCELLED. I have opted with another company and have been taking my ***'s for the year, of course, you all know this because you are showing on your site my current CEUs.Verify in writing, via email, that the request I have made today is *********** can further communicate back with me via email, if you have any questions.Sincerely,**** ****"As of today I have not received any feedback. I went into my account today and nothing has changed with my account.

  Business Response

  Date: 01/08/2025

  We appreciate your feedback and strive to provide the highest level of service. We sincerely apologize if your experience did not meet your expectations.
  
  CE Broker offers four distinct service levels designed to meet the needs of different license types, including a complimentary Basic account and three premium subscription options. The Basic account provides essential tools to assist you in fulfilling the reporting requirements of your regulatory entities, while the paid subscriptions are ideal for those seeking an enhanced account experience. When you enroll in a paid account, it automatically renews annually, allowing you to maintain uninterrupted access to your premium subscription. Additionally, we will send email reminders close to the billing date to notify you of the upcoming charge.
  
  Upon reviewing your account, we noticed that you subscribed to our Professional account in April 2023. Your account successfully underwent its annual auto-renewal in April 2024. The Professional account gives you access to an automated compliance calculator that offers a comprehensive overview of your completed and outstanding continuing education (CE) requirements. Please be aware that this account does not include course offerings.
  
  At this time, a member of our team has contacted you via email to confirm the resolution of your issue. This includes the cancellation of your Professional account, a one-time courtesy refund for the April 2024 charge, and the removal of your credit card information from our system. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us at ***********************************

  Customer Answer

  Date: 01/13/2025

  The company has changed the status of renewal, but has not closed my account.  I will follow up with my credit card to ensure this company can not, in the future, bill me or involuntarily change my account to reflect auto renewal/auto withdrawal.  This is not a company I would ever seek to use in the future and do not recommend to other consumers.

  Thank you BBB for the efforts you put into this matter, as I believe, without you, I would have never been able to resolve this issue.

  Respectfully,

  **** ****
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a healthcare worker who did all there required learnings and they are refusing to help me and keep hanging up on me

  Business Response

  Date: 01/03/2025

  Thank you for your valuable feedback. We are committed to delivering exceptional service, and I would like to extend my sincere apologies for your recent experience with CE Broker. It is our goal to provide a seamless experience for all our customers, and I regret that we did not meet that standard in your case.

  We provide four distinct service levels designed to accommodate various license renewal needs, including a complimentary Basic account and three premium subscription options. The Basic account offers essential tools to assist you in fulfilling the reporting requirements set by regulatory entities. For those interested in an enhanced account experience, our paid subscriptions are available, and we strive to ensure that our customers do not feel pressured to make a purchase.

  We have thoroughly reviewed your interactions and are taking steps to prevent a recurrence of this situation. At this time a member of our leadership team has reached out to you via email, and please do not hesitate to contact us if you require any further assistance.

  Customer Answer

  Date: 01/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As I don't believe after 12 years that I should have to pay and be disrespected as I was, I will accept this offer, so long as the gentleman that was do rude to me (named ****) and hung up on me is taught the correct way to handle customers that have over a decade of experience.  Thank you 

  Regards,

  ****** *****

   

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of December I tried to use the CE Broker service. It was unavailable for 3 days. Even customer service was unavailable. I then chose to cancel the service. I never got back any response to my emails. I submitted a complaint to the BBB. BBB was able to reach CE Broker and CE Broker told BBB that I was not a customer. BBB then asked me to submit proof that I was in fact a customer of BBB. I abandoned my effort. Now on March 2, 2024, I am again being billed by CE Broker.

  Business Response

  Date: 03/04/2024

  We appreciate your feedback and are committed to providing exceptional service. I would like to apologize for the inconvenience you experienced due to the outage in December. It appears that your auto-renewal was not disabled as requested. I will conduct thorough research to ensure that this issue does not recur in the future.
  
  I have processed a refund of $*****, which should reflect in your account within 5-10 business days. Additionally, I have removed your credit card information from our system to prevent any future charges. As a gesture of goodwill, we would like to offer you a complimentary Professional subscription for the next year to make up for the inconvenience.
  
  If you require further assistance or have any specific concerns, please do not hesitate to contact our support center at ************** or email us at [email protected]. Our operating hours are Monday to Friday, from 8am to 8pm. Thank you for your understanding and patience.