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Business Profile

Auto Accessories

Crafted Carbon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So back in the end of April 2022 I sent my brand new car parts from my 2022 toyota camry to crafted carbon along with a 300$ deposit to get my cup holder consol customized and made into carbon fiber for my air ride set up in my car. After nearly 8 months I've Barley gotten any response from the owner. When i do I get excuse after excuse on why my part is not done after being told it would only take 3 months. Even his wife is lying and not helping out at all. After a few messages they have completely ignored all my message attempts on multiple platforms forms. I am not the only one who is in the same situation. He has stolen other parts and money from multiple ppl and never returned the parts! He is a scammer and I just want my expensive car part back

  • Initial Complaint

    Date:11/21/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 10 2022 ******* ***** of Crafted Carbon agreed to take possession of my personal oem parts to then epoxy resin them with carbon fiber. Sent him the payment and parts for the job and after patiently waiting for several weeks and eagerly awaiting an update he then begins to give me excuse after excuse as to what’s going on with my parts and keeps prolonging the ship time and eventually stops responding all together. Fast forward and it’s been over 5 MONTH LATER with no parts sent, no refund and I have still not received any response from him since August 16th 2022. I tried to contact him on all his business pages, emails and personal number to no avail. I did manage to get ahold of his wife briefly but she ultimately was no help after continuing his excuses and refusing to respond either. ******* ***** and ******* ***** of Crafted Carbon are intentionally scamming people out of their hard earned money and parts and need to be dealt with by the proper authorities. Me and several other people have been dealing with trying to get our money and parts back from them for over 6 months. Them and their business page and need to stopped.

  • Initial Complaint

    Date:11/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was offered a sponsorship at a discounted cost through crafted carbon. After sending $600 since the sponsorship is not fully paid, I sent out expensive door panels $600+ in parts ontop of the $600 charge for the carbon upfitting and expensive shipping costs since the parts are large upon countless lies of excuses and delays for almost a year I haven’t heard anything back within the past two months. Others besides myself have had multiple issues similar to mine without receiving a refund or completed parts that were paid in full.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ***** operates under the business name Crafted Carbon. He receives car parts through the mail and applies carbon fiber to them. In may my son mailed him a car part. Since then he has had excuse after excuse as to why he hasn't completed the job. As of today, it has not been completed or returned. Several attempts have been made to resolve the issue, but he still has not done the job. There are several complaints of the same issue with several of his customers. He will not return my texts or emails.

Crafted Carbon is NOT a BBB Accredited Business.

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