We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Smart Tire Auto Service & Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 08/20/2022

    DERA SIR OR MADAM:

    THANK YOU FOR CONTACTING OUR BUSINESS IN REGARD TO MR ***** *****, MR ***** DID NOT DO ANY BUSINESS OR DID ANY REPAIR WITH OUR COMPANY SMART TIRE, I DID INVESTIGATE THIS FURTHER AND FOUND OUT THAT MR ***** DID BUY A

    USED CAR FROM THE COMPANY CALLED AMERICAN AUCTION USED CARS IN WHICH IS LOCATED AT THE SAME ADDRESS WHERE SMART TIRE IS LOCATED AT, WE DO SHARE THE SAME BUILDING, I DID SPEAK WITH THE OWNER OF AMERICAN AUCTION USED

    CARS INC, AND HE DID PROVIDE ME THE PAPERWORK WHERE IT SHOWES THAT MR ***** ***** DID BUY A USED CAR FROM AMERICAN ACTION USED CAR ON 07/15/2022 AND THE BILL OF SALE DOES SAY THE USED CAR IS SOLD IN AS IS CONDITION WERE

    THERE IS NO WARRANTY FROM THE DEALER, SO I DON'T UNDERSTAND WHY MR ***** IS FILING A COMPLAIN AGAINST SMART TIRE TO BEGIN WITH WHERE HIS BILL OF SALE IT SHOWS CLEARLY THAT HE PURCHASED THE CAR DIRECTLY FROM AMERICAN

    AUCTION USED CARS. I ASK YOU TO PLEASE REMOVE THIS COMPLAIN FROM MY FILE BECAUSE IT DOES NOT BELONG TO OUR COMPANY SMART TIRE, THANK YOU FOR YOUR TIME AND EFFORT IN THIS MATTER, IF YOU DO NEED ANY MORE INFORMATION, PLEASE

    CONTACT ME AT ***** ********. THANK YOU

     

    Business Response

    Date: 08/22/2022

    DEAR SIR OR MADAM,

    THANK YOU FOR CONTACTING OUR BUSINESS IN REGARD TO MR. ***** *****, MR. ***** DID NOT DO ANY BUSINESS OR DID ANY REPAIR WITH OUR COMPANY SMART TIRE, I DID INVESTIGATE THIS FURTHER AND FOUND OUT THAT MR ***** DID BUY A USED CAR FROM THE COMPANY CALLED AMERICAN AUCTION USED CARS IN WHICH IS LOCATED AT THE SAME ADDRESS WHERE SMART TIRE IS LOCATED AT, PLEASE SEE PHOTO ATTACHED. WE DO SHARE THE SAME BUILDING, I DID SPEAK WITH THE OWNER OF AMERICAN AUCTION USED CARS INC, AND HE DID PROVIDE ME THE PAPERWORK WHERE IT SHOWS THAT MR ***** ***** DID BUY A USED CAR FROM AMERICAN AUCTION USED CAR ON 07/15/2022 AND THE BILL OF SALE DOES SAY USED CAR IS SOLD IN AS IS CONDITION WHERE THE IS NO WARRANTY FROM THE DEALER. I DO NOT UNDERSTAND WHY MR ***** IS FILING A COMPLAINT AGAINST SMART TIRE TO BEGIN WITH WHERE HIS BILL OF SALE SHOWS CLEARLY THAT THE CAR WAS PURCHASED FROM AMERICAN AUCTION USED CARS INC DIRECTLY. I ASK YOU TO PLEASE REMOVE THIS COMPLAINT FROM MY FILE BECAUSE IT DOES NOT BELONG TO OUR COMPANY SMART TIRE, THANK YOU FOR YOUR TIME AND EFFORT IN THIS MATTER, IF YOU DO NEED ANY MORE INFORMATION THAN SUBMITTED, PLEASE LET ME KNOW AT THE FOLLOWING NUMBER

    CONTACT ME AT ***** ********. THANK YOU

Smart Tire Auto Service & Tire is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.