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Business Profile

Bakery

Confections Of A Redhead

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

This profile includes complaints for Confections Of A Redhead's headquarters and its corporate-owned locations. To view all corporate locations, see

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Confections Of A Redhead has 2 locations, listed below.

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    • Confections Of A Redhead

      12319 Sondra Cove Trl N Jacksonville, FL 32225

    • Confections Of A Redhead

      13133 Ebbtide Ct Jacksonville, FL 32225-2729

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business owner who sells bakery items on Etsy took my money on April 7th via Venmo for $***. The item never arrived for my party, no product was received and she still has not refunded me nearly a month after I was supposed to receive the item. We have been communicating back and forth on Etsy messenger and she still has not attempted to refund me.

      Business Response

      Date: 07/12/2023

      Attachment has been added to show the refund is processing!

      Customer Answer

      Date: 07/16/2023



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: 20307741


      I am rejecting this response because:

      In 5 days from her response, there will still be a few days until she says her money will become available on Venmo and I won’t know until then if I end up getting the refund she’s promised. I want to keep this case open until the date she has specified she can pay me back.


      Regards,


      ***** *******






      Business Response

      Date: 07/17/2023

      Hi, I’m in no way shape or form attempting to scam you. I see in your response where you stated that I may say it will be a few more days to get the money in the acct, I’m not trying to prolong this on purpose at all. the money was taken from my bank acct, and it currently being processed/deposit in my Venmo set to be transferred over to you tomorrow as soon as I see that it is in there! If I was able to yo cancel the transfer “5days” ago and make the immediate transfer that day I would have bu* ***** couldn’t cancel the transfer. I would have issued it on zelle but when I put your cell phone number in that you sent to me, it did not show a user in the system and it wanted me to input your name. I didn’t feel comfortable sending money to a user that wasn’t in their system as it didn’t show on the directories I’m not attempting to scam you or hold this money or make you think I’m trying to prolong this and make you say oh I’m going to come up with another few days to make her wait that’s not my intentions at all you will have your money as soon as possible is scheduled to be in my account tomorrow as soon as I see it in there you will have it  I want this over and done with as much as you want us over and done with this is added a lot more stressed of my life then what is needed and I’m sure that’s the case for you as well. I want to make sure it’s over and done with and this case can be closed once the transfer is complete. If you will see the notification on Venmo to the profile that you sent me the original funds on and then I will also make sure to take a screenshot so as proof that I have to ensure that the money was sent

    Confections Of A Redhead is NOT a BBB Accredited Business.

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