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Business Profile

Cannabis

Curaleaf Jacksonville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a medical marijuana patient who has primarily done business with Trulieve. I was attracted to Curaleaf via a promotional email and decide to place an order yesterday. It's very typical to pick up medical marijuana orders the same day, or the next day at the latest. I create an account on their website and place an order and expect that someone is going to contact me about that order. In fact, the website tells me that this is going to happen.Fast forward to today. It's after 5:00 p.m. and I was expecting to get a notification before now that my order was ready. Of course, I did not. I then signed back into the website and there's no way to view or follow up on my order there. I hope for some kind of live customer service provided through the website, but there's just a generic contact us form. I find the number for the location that is supposed to have my order. After a significant hold time the person that picks up is confused and unable to assist me.At first I was going to give you the benefit of the doubt that this was just an exception, But clearly with the limited means by which you allow customers to escalate any concerns, you do not care about customers or your business.If I'm incorrect, I would love to discuss my experience with someone who can both turn back time so that my order was filled like you pretend, and let me know why my experience was so unique and how to avoid it in the future.I sincerely look forward to speaking with someone in leadership who represents Curaleaf in a more professional manner.

  • Initial Complaint

    Date:05/25/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Can we cancel this complaint, the regional manager finally did the refund and also refunded my points back as well.  **************

Curaleaf Jacksonville is NOT a BBB Accredited Business.

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