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Business Profile

Cardiologist

First Coast Cardiovascular Institute, P.A.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cardiologist.

Complaints

This profile includes complaints for First Coast Cardiovascular Institute, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First Coast Cardiovascular Institute, P.A. has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:

      Several months ago i went to First Coast Cardio and was informed by the doctor they would send a RX to my medical supply company for a CPAP MACHINE! They never sent the information to Fletchers Medical Supply. I have also called several times and have had no response except for one time when they said the information would be sent.

      THEY ALSO sent me a bill indicating i owe money when in fact I don't. i attended my last scheduled appointment

      Customer Answer

      Date: 08/06/2024

      Please see attached

      Customer Answer

      Date: 08/06/2024

      Attached 

      Business Response

      Date: 08/13/2024

      To whom it may concern,  

      ** ***** was seen by *** ******* 2.7.24 and she stated in the note the patient's current CPAP machine is 5 years old and is having some breakdown and would send an order to Fletcher to evaluate. The first order was faxed to Fletchers on 3.12.24 (faxed uploaded) and was marked successful on the fax status. On 3.26.24, the patient called the office stating he had a CPAP order sent to Fletchers but had not heard anything. We reached out to Fletchers that day and were told they reached out to the patient and left a voicemail but were unable to reach him (Phone encounter uploaded). The patient called again 7.9.24 and left a message that he was supposed to have a CPAP order sent to Fletchers, but they do not have it. He asked us to resend and contact him once we had so he could follow up. The order was faxed the same day and marked as successfully delivered (Fax report for 7.9.24 uploaded and phone encounter).  

      Patient called again on 7.25.24 and said he still has not heard from Fletchers. Our office contacted Fletchers about the order, and they said they would reach out to the patient again. On this date, Fletchers contacted us and said they had a different number on file for this patient and that’s the number they had been trying to contact him on INSTEAD of the number we had on file and had sent them with the referral, so that's why they hadn’t been able to get ahold of him. They then tried to reach out to the patient using the number we supplied to them (************) but were still unable to reach the patient. They left a voicemail and sent the patient a text message. As of 8.12.24, both our office and Fletchers have reached out to this patient several times but have not been able to reach the patient, and he is not returning our calls. Fletchers has had the CPAP order since 3.12.24 but were using the wrong number to contact patient. We are unaware of how they obtained the phone number they were originally trying to contact the patient on since the correct number was listed on our referral. We have made every effort on our part to help ** ***** obtain his CPAP order, but it appears the issue lies with Fletchers not First Coast Cardiovascular Institue. If the patient could return the calls from Fletchers, he would be able to complete his order. I was shown a text from ****** *****, the account manager of Fletchers, to ** ***** at the ************ sent on 8/.7.24, telling him they have been trying to reach him and for him to call one of the schedulers for a machine check. The numbers provided to him in the text from ****** ***** were for ****** ************ and ****** ************. When I followed up yesterday with my team, they had still not been able to reach the patient, nor had Fletchers gotten ahold of ** ***** or a return call from him to schedule his machine check.

      As far as the no show appointment, ** ***** was scheduled for a follow up appt on 5.1.24 with **** ****, and patient no showed for this appointment. This appointment was scheduled on 11.2.23. We have removed the no show fee from ** *****’s account. And all future appointments have been cancelled.  

      Please feel free to contact me with any further questions. 

      Sincerely,  

      ****** ********  

      ************ 

    First Coast Cardiovascular Institute, P.A. is NOT a BBB Accredited Business.

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