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Business Profile

Clinic

CareSpot Express Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clinic.

Complaints

This profile includes complaints for CareSpot Express Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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CareSpot Express Healthcare has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because: The billing was predatory. While Urgent Care has offices and employees I do not and I have spent a number of hours to get the "error" resolved. No refund was offered. No one apologized for the worry it caused me or the time it took me to actually make contact to resolve their error. When I emailed **** a response I asked her to explain how it was an error. I also asked that if I had not addressed the issue would I have continued to be billed? No answer. I want to make sure this happens to no one else and its clear it is just how they operate.


      Regards,


      *** *****






      Business Response

      Date: 07/25/2023

      Contact was made with *** ***** on 7/24/2023.  A statement stating a line item charge with a zero balance was sent out in error.  *** ***** did pay her balance in full when she was seen in the office and we sincerely apologize for the error and her inconvenience. 

      Sincerely,

      **** *****, Center Manager

    • Initial Complaint

      Date:06/30/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* ********




       

      Business Response

      Date: 07/14/2023

      We contacted *** ******** via telephone regarding her visit on 5/29/2023.   A COVID test was performed and results were provided to *** ******** at the end of her visit.  The exact type of test needed by *** ******** for travel by the airline was not clearly noted/communicated during the visit.   A partial refund will be processed for any misunderstanding regarding the testing.

      Sincerely, 

      **** ********

      .  

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a $75 co-pay at the Orange Park location on 08-26-22 at CareSpot Orange Park. Aetna covered the entire visit (they paid $200) per EOB (Claim ID *********). I have reached out to CareSpot via their website email form. I have not received a response. I am owed a refund as they are double dipping.

      Business Response

      Date: 12/12/2022

      We apologize for any delayed response.  ** ****** was contacted by the management team and the refund for the $75 copay was processed by our billing dept.   

      Thank you for your patience and follow up.

    CareSpot Express Healthcare is NOT a BBB Accredited Business.

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