We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Welcome Food Store #3

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 19, ******************************** Its the holidays and every ***** matters. The gas is cheap but they are full of it. Waited until my tank was on E to get more gas. I paid $20, my $20 out the bank was gone, the pump said $20, but my tank was still on E. They wouldnt reset the pump. Wouldnt refund my money, and wouldnt even come see proof that I got no gas. Its theft and the police said to just dispute with my debit card.I just want my money back.

    Business Response

    Date: 01/06/2025

    We apologize for the experience you had and or the inconvenience this ma have caused during the holiday season. 

    When we asked the manager about the situation, we were told that you had gotten a receipt. When police arrived, they verified the transaction showing that you did get your gas. We don't know how you did not get your gas. All of our gas pumps are new, installed less than 2 years ago, and are inspected regularly by the state to ensure proper functionality. We would never intentionally withhold service or funds from our customers. 

    Customer Answer

    Date: 01/08/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: 22711328

    I am rejecting this response because:

     

    The business printed the receipt as soon as the gas was paid for, not after it pumped. When the police arrived, the officers saw that my tank was still empty. The owner refused to come outside and look at my tank with the fuel light sill on. The police asked to see the cameras and the register *** said they didnt have access to the cameras. 

     

    The police told me to file the complaint because its a civil matter and there is nothing they can do  about it. There were other customers that said theyve been taken advantage of like that with this gas station before. 

     

    Regards,

    ******** *****

Welcome Food Store #3 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.