Complaints
This profile includes complaints for Owenby Law, P.A.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid 3000$ for someone who sounded great and caring over a consultation on the phone, then a week and a half in already started asking for more money, did absolutely nothing as far as the case, charge ridiculous amounts for every little thing they can to run up your bill to get past that 3000$ retainer so they can ask for more before you even make it to court. Every message they send you that you reply to, that’s 80$, they make a phone call that didn’t further the case or wasn’t even needed? That’s 475$. Lawyer withdrew before even making it to court after never doing a single thing in the case because I’m not paying another 9000$ when you haven’t even done enough to deserve a thousand dollars and you were paid 3000. Terrible business that I hope goes under for what they do to people. Hired for contempt and modification, no contempt was filed from the lawyer it was actually filed by us before even retaining, and couldn’t even make it to court to try and fight for modification before asking for 9000$ more.
Business Response
Date: 10/08/2024
To Whom It May Concern:
In response to the complaint submitted on September 19, 2024, after a thorough search of our records, we do not have a current client or a former client with the name **** **********
Sincerely ***** ** *******
Initial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were charged a retainer of $1,350.00 to file a **** in February 2024. At the time we were explained that this is a simple matter and they should wrap this up in less then 6 months. After them reassuring us that this is a simple matter that they could take care of with limited involvement from the spouse we agreed to hire them. We received a charge for $4 on May 3rd, this means they ran through the retainer before even providing an update. Once the retainer fee was given we heard nothing until May 21 2024. And that update was just to explain that they are trying to collect documents from the spouse. Then on June 23 2024 we reached out to the attorneys asking for a status. There response was no update and status remains the same. On June 6th we got charged another $6 and on 07/13 we got changed another $300. Keeping in mind all of this is well being the original retainer fee which was proposed to be enough to handle this situation. There has been zero progress on this matter. We just received a call from the attorneys stating they are going to need another retainer fee in order to continue this case. My feeling is we are 100% being taken to the woodshed by this group. They owe us every dime we have paid them. They have misrepresented us in every fashion all while using the retainer up for bad practices. They drained the retainer without action and in bad faith billed for those actions instead of using the retainer to truly represent their clients Best interest. There is no excuse to charge another retainer for the same subject matter and this request is in bad faith. We request 100% refund of every dime we paid this place which totals $1.654.00, plus the new charges of $650.00 waived due to unfair use of clients funds.Initial Complaint
Date:05/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,********* ***********
knew about from the courts. I really hope no one is in need of legal help and goes through this company. I am disappointed and upset this has happened to me and my son. I am now out of $1500.00 while currently in nursing school. Shame on this company for handling business in this matter. Instead of a phone call I received a notice of withdrawal for me to sign. Not one thing has been filed on this case not One thing, and I'm being charged $1500.00 for Nothing! Thanks, Alot!
Time Entries
Billed By
Rate
Hours
Sub
*********
3/8/2023
Reviewed case file. Reviewed docket. Called client to schedule initial meeting. Drafted notice of appearance. Drafted designation of email. Outgoing call to opposing counsel to discuss rescheduling mediation (unavailable). Emailed opposing counsel regarding mediation. Call with client to discuss process and billing. Filed notice of appearance. Filed designation of email.
**
$300.00
1.00
$300.00
*********
3/9/2023
Telephone call with client to discuss rescheduling mediation. Emailed coordinator of mediation unit to reschedule. Reviewed pleadings on the docket. Sent filed interrogatories and request for compliance to client.
**
$300.00
0.80
$240.00
*********
3/10/2023
Telephone conference with client to discuss case. Telephone conference with opposing counsel.
**
$300.00
1.60
$480.00
*********
3/16/2023
Telephone call with client to discuss next steps.
**
$300.00
0.40
$120.00
*********
3/28/2023
Receipt of client's email regarding therapy. Emailed client regarding rescheduled mediation.
**
$300.00
0.20
$60.00
*********
4/3/2023
Telephone conference with client to discuss contempt case and injunction case.
**
$300.00
0.30
$90.00
Time Entries Total 4.30 $1,290.00
Total (USD)$1,290.00Payment 48830$-1,290.00Balance$0.00Total Outstanding$0.00
terni**
4/20/2023
Reviewed docket for case update.
***** *****
$300.00
0.10
$30.00
Time Entries Total 0.10 $30.00
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.