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Business Profile

Door Screens

Buddy's Screens, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Screens.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/19/2023 Buddy's Screens installed a new screen door on my screen porch for $200. Before the installers left, I asked why the door didn't close all the way and I was told the rubber seal at the bottom would need to wear down a bit and then it would close perfectly.

    I contacted Buddy's to let them know the door still did not close.

    On 03/10/23 I contacted Buddy's for the 2nd time to let them know the door still does not close.

    On 04/18/23 I contacted Buddy's for the 3rd time to let them know the door still does not close.

    Each time, I received an apology and a promise that someone would come to my home to put the door in correct working order but to date no one has been here to do so.

    I don't think it's unreasonable to expect a screen door to close slowly and all the way until it latches. It's probably a minor adjustment and a screw here or there but I cannot get Buddy's to take responsibility even though the installers assured me the door carried a one year warranty.

    Business Response

    Date: 05/02/2023

    **** **** is right. She did call us and I did assign the original installer to take care of the problem. I found out he gave it to someone else to do but the second worker was doing something else at the time and somehow it got overlooked.

    I am sending a worker today to fix the problem. I will call **** **** today and let her know someone will be there to take care of it.

    Customer Answer

    Date: 05/03/2023

     


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 





    Not expecting a response, we had just fixed/rigged the door ourselves to the best of our ability.

    However, yesterday a much more honest, knowledgeable representative of Buddy’s came and made additional adjustments to the screen door and explained everything making the door  completely acceptable under the circumstances.

    I am most appreciative of the response from this business.

    Regards,



    **** ****




     

Buddy's Screens, LLC. is NOT a BBB Accredited Business.

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