Complaints
This profile includes complaints for Vilano Electric's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted this company to replace all my electrical and rewire in my home that I was purchasing. He was contracted in writing to remove all of the knob and tube wiring put in a new panel and rewire my house. The reason why this is so late in filing, is because I did not discover That he didn’t remove the knob and tube until I went to replace a light fixture. That light fixture was connected to knob and tube, and I literally could not shut the electricity off at the box on this wire. I contacted him and he said that I wasn’t under warranty any longer, and refused to do anything about it .
Business Response
Date: 06/11/2024
Vilano Electric completed the removal of knob and tube wiring as well as rewiring the whole house. While completing our scope, Ms. ****** demanded work to be completed that was not included in our original proposal leading to the price increase. We did charge her our cost for the entire job due to Ms. ****** being a single elderly lady.
Our company policy states that a one year warranty on any work we do is effective the day of substantial completion. Although Ms. ****** did not request a formal warranty letter, this policy would still stand.
On 05/25/2021, we received check **** in the amount of $2,000.00. After applied to the invoice for the work, this left a balance of $2,678.00. After 2 months of not receiving any communication from Ms. ****** regarding the final payment of $2,678.00, Vilano Electric decided to write the amount off as Bad Debt rather than pursuing legal action by filing a lien on an elderly woman.
Around two weeks ago from today, 06/11/2024, Ms. ****** called us demanding for us to come back out to her home and fix some issues that were arising, that were no fault of ours, at no cost. Due to the unpaid debt from Ms. ******, the warranty expiring, and the disrespect we were receiving, we felt it was not in our best interest to return to Ms. ******'s home.
Customer Answer
Date: 06/11/2024
one pictures of the electric company that just came out to inspect the situation and this is what he reported. There is active knob and tube still connected. The other thing I sent you was another payment made to them of $1800 they did not get the final payment because they did not come back when I questioned all of the above. I did in fact communicate with him after he walked off the job he walked off the job because he came with another invoice with an added amount that he wanted that was not included in the contract. I refused to pay any additional amounts.Customer Answer
Date: 06/11/2024
one pictures of the electric company that just came out to inspect the situation and this is what he reported. There is active knob and tube still connected. The other thing I sent you was another payment made to them of $1800 they did not get the final payment because they did not come back when I questioned all of the above. I did in fact communicate with him after he walked off the job he walked off the job because he came with another invoice with an added amount that he wanted that was not included in the contract. I refused to pay any additional amounts.Customer Answer
Date: 06/11/2024
one pictures of the electric company that just came out to inspect the situation and this is what he reported. There is active knob and tube still connected. The other thing I sent you was another payment made to them of $1800 they did not get the final payment because they did not come back when I questioned all of the above. I did in fact communicate with him after he walked off the job he walked off the job because he came with another invoice with an added amount that he wanted that was not included in the contract. I refused to pay any additional amounts.Customer Answer
Date: 06/11/2024
one pictures of the electric company that just came out to inspect the situation and this is what he reported. There is active knob and tube still connected. The other thing I sent you was another payment made to them of $1800 they did not get the final payment because they did not come back when I questioned all of the above. I did in fact communicate with him after he walked off the job he walked off the job because he came with another invoice with an added amount that he wanted that was not included in the contract. I refused to pay any additional amounts.Customer Answer
Date: 06/11/2024
one pictures of the electric company that just came out to inspect the situation and this is what he reported. There is active knob and tube still connected. The other thing I sent you was another payment made to them of $1800 they did not get the final payment because they did not come back when I questioned all of the above. I did in fact communicate with him after he walked off the job he walked off the job because he came with another invoice with an added amount that he wanted that was not included in the contract. I refused to pay any additional amounts.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.