Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's not surprising this business has an F rating on the BBB. I physically came into their gym to cancel my daughter's membership on May 14. I was told that my child could continue to come to the gym through the end of the month and the membership would be cancelled. On June 2nd we were billed the $94 membership fee again. I called the gym and spoke to a coach who advised that "the manager" would need to call me back as coaches don't handle billing. During the call back call the "Manager" proceeded to I agreed to this billing method in the contract I signed, and I'd understand that if I ready the terms of the agreement. When I disputed this, he noted that he would not be "bullied or punked". When I asked if there was a manager above him, he said no and that he's the owner. I have never and I do mean never dealt with a more disrespectful and unprofessional business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a free trial class on 07/20/23 at 11 am and was brought to the side to discuss signing up for recurring paid classes. I signed up without my husband there to discuss further. Their no refunds for unused classes was explained to me under the impression, and rightfully so as it is actually under their missed classes/make up classes section, as no refunds for any missed/unused classes that are not rescheduled. A few hours later after leaving at 1 pm and getting home at 2 pm I called and texted to discuss canceling and a refund. They tried to say that the no refunds on unused classes applies in this case even though it shouldn't for many reasons, mainly one being ********* 3 day cooling off period rule AND that it was only an hour or so after signing AND that I have not recieved any services yet or wanted to after considering it further. After explaining thisd all in person, they then provided me with a paperwork that I was not aware of OR signed myself that stated a no refund policy at all! It even says "telephone order" on the signature section of this document where I was supposed to sign but DIDNT. This was NEVER explained, brrought up, signed, or discussed with me. I feel like this is grounds for a refund in all senses but also a change in their policy or procedures for this paperwork to be read, visible, and signed by buyers so they can not fall into it like I did.

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 I purchased a package for 8 month’s membership for my gym for my child which was paid for the entire amount up front with the Last month would be August. At the time I asked if I would get email confirmation going forward for charges and she said yes. The confirmation email just states the amount and not that I would be billed after that. In august there was a hurricane which caused us to move unexpectedly so I wasn’t paying much attention at that time to my credit card. They were billing me even though we no longer attended the classes and I am never have been back after august per my understanding of what I purchased. I called the location on *** **** **** and spoke to **** ***** who claimed to be owner and I explained all of this. He would not let me finish any sentence and was talking/yelling over me in a manner that was unprofessional and surprised be seeing as he works near kids. I wanted a reason to why they wouldn’t send an email saying they would start billing me since I paid ahead for something back in January. He just argued it was in the agreement from nearly a year ago and so I stated I didn’t want to argue please cancel, he said to come in person or send a certified letter which seems crazy to me that I need the charges to stop and have to go through so many hoops, he again was rude and I asked for his name and he said ****, I asked for last name and how to spell it and he said “however you want to”, it a very rude manner. I really can’t believe I’ve paid a company so much money and was disrespected like this. I haven’t used the service since July and would prefer a redund for September-November since there was no receipts given or email notifications.