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Business Profile

Financial Services

Fidelity National Information Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Fidelity National Information Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ******* of FIS Global is in my opinion presiding over yet again another incompetent, terrible graphics, and now theft/diversion of more than $8000 that we have credit card swiped from our law firm clients since at least 9/18/2022 which has still not yet hit out checking account at Citizens Bank. To make matters worse we have been sending him queries/complaints for a week now and he does not even respond to us. We need our money now, urgently, for employee payroll, rent, insurance, bills, and other exigent costs of doing small business. We have had many problems with FIS Global (aka WorldPay before, check your records/our previous complaints as they might be illegally and further retaliating against us for filing bona fide and legitimate previous complaints). Not only this, but we are also locked out of our accessmyiq.com account so we can not even look at our credit card data and reports for weeks, and they ([email protected]) will not respond to us, either. Please urgently investigate, assist, and advise.

      Business Response

      Date: 09/29/2022

      Good Afternoon, 

      Thank you for the opportunity to respond to your complaint through the Better Business Bureau. We apologize for the inconvenience you experienced. Please see the information regarding your complaint. 

      - The Risk hold was removed and the funds were released earlier
      today.

      - The merchant had a prior merchant account that was closed and exceeded our
      threshold for chargebacks.

      - The new merchant account had to be verified before the funds were released.

      - Our Risk department notified the merchant and lines of communication were open.

      The funds should show in their checking account within the next 3-5 business days. If you have any additional questions, please let me know. 

      Thank you,

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and
      Assurance


      FIS | Advancing the way the world pays, banks and
      invests™ 

      Customer Answer

      Date: 10/03/2022


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting this response because what they are saying is completely and totally false. Our responses to their responses, are as follows:

      They wrote: "Good Afternoon, Thank you for the opportunity to
      respond to your complaint through the Better Business Bureau. We
      apologize for the inconvenience you experienced. Please see the
      information regarding your complaint. - The Risk hold was removed and the funds were released earlier today."

      We respond: Yes this is now true, but not before confiscating our money interest free for more than 2 months.

      They wrote: "- The merchant had a prior merchant account that was closed and exceeded our threshold for chargebacks."

      We respond: That is a false statement, and in any capacity, your representative chose your company to handle/process our credit cards, but I guess all roads lead back to yuor company in MASSIVE ANTI-TRUST VIOLATIONS, hence our cc'ing the US Department of Justice and Federal Trade Commission Antitrust Divisions.

      They wrote: "- The new merchant account had to be verified before the funds were released."

      We respond: What does that entail, "verified?"

      They wrote: "- Our Risk department notified the merchant and lines of communication were open."

      We Respond: Another false statement, we were never notified, and "lines of communication" were never "open." That's why we filed this bloody complaint.

      They wrote: "The
      funds should show in their checking account within the next 3-5
      business days. If you have any additional questions, please let me
      know. 
      Thank you,"

      We respond: What about the interest that you stole from us, and also the finance.bounced check fees, labor and extra work that you created from your unadulterated theft? We estimate damages totaling $10,000. Please remit immediately.

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and Assurance


      FIS | Advancing the way the world pays, banks and invests™ 



      Regards,


      ***** *********







      Business Response

      Date: 10/04/2022

      Good Morning, 

      Thank you for your response. We apologize for the inconvenience you experienced. Please see the information below regarding your complaint. 

      - Attached, you will find you signed Merchant Agreement and the Terms and Conditions.

      - Your signed Merchant Agreement will show that we are not liable for any interest while your account maintenance was conducted. 

      If you have any additional questions, please let me know. 

      Thank you,

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and
      Assurance

      FIS | Advancing the way the world pays, banks and
      invests™ 

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The account in question was closed since 2015. In may we had to change the banking information of our new account with worldpay and out of nowhere we started getting these collection letters.
      I have asked multiple times by phone and through e-mail for and explanation and itemize statements of the charges however no one has responded to me, even though we have were given two different cases numbers.
      Attached is all the correspondence since the issue started. The representative name with whom I spoke is ****** I accomplished nothing with the phone call
      Thanks
      Rebecca Rina Walter, D.D.S., FAGD
      Clearly Dental

      Business Response

      Date: 09/02/2022

      Good Afternoon, 

      I hope my email finds you well. Thank you for the opportunity to respond to your complaint inquiry through the Better Business Bureau. Please see the information listed below. 

      - The balance owed for $184.80 is due to May, June and July monthly billing fees that have not been collected.

      - After some additional research, it looks like a freeze was placed on your merchant account due to the DDA change that was requested back in May 2022.

      - You should be able to research your checking account for the amounts listed on each of the 3 attached invoices that you find out that were not collected. 

      - The communications that have been sent to you are a attempt to collect a debt and has not affected your credit report. 

      If you have any additional questions, please let me know. 

      Thank you,

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and
      Assurance


      FIS | Advancing the way the world pays, banks and
      invests™ 

      Customer Answer

      Date: 09/06/2022

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* ******




       

    • Initial Complaint

      Date:08/18/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted several requests for this company to cancel my merchant services well before I was approved by them. I sent several messages to their processor and sales rep (****** **). This was even confirmed by him that my services would be canceled. Now I am being charged for something I canceled and have not used. And I am also constantly receiving weird messages from reps within this company addressing people I have no affiliation with. This company is disfunctional and incredulous, businesses STAY AWAY!

      Business Response

      Date: 08/24/2022

      Good Afternoon, 

      Thank you for the opportunity to respond to your complaint inquiry through the Better Business Bureau. We apologize for any inconvenience you have experienced. Please see the information below regarding your complaint. 

      - We have found an account in the system for your company that was opened on 5/31/2022. 

      - Unfortunately, we don't have any record of charges on your merchant account. 

      - Could you please provide me with copies of the charges you state have been placed on your account? Any invoices you have would be greatly appreciated. 

      If you have any questions, please let me know. I look forward to your response. 

      Thank you,

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and
      Assurance

      FIS | Advancing the way the world pays, banks and
      invests™ 

      Customer Answer

      Date: 08/27/2022


      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********



      I am rejecting this response because:

      I am still receiving emails and phone calls from this company and i want it to stop and cut all ties from them and their affiliatez. Can my info be deleted from their entire network? Also i did verify that so far there has not been any charges from this company as i confused them with my other providsr. Please delete all our info and stop the harassing contacts.



      Regards,


      **** *******







    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used this company x 1 month for my payment program - the company is absolutely awful - I canceled within 1 month however the company disregarded my cancellation and kept deducting $ from my bank account. I called at least 5 times to cancel, then we sent a certified mail and again still ignored. the issue was escalated to a person named ****** - he promised it was canceled and our issue resolved and he would refund me the $ that was stolen from my account but we keep getting bills, we try to call the company and they put us on hold for 30min - 1 hour then hang up on us. this company is a true scam - thieves I need them to STOP contacting me - I am running a small business and some companies take advantage of that I can send more supporting documentation as needed

      Business Response

      Date: 08/19/2022

      Good Afternoon, 

      I hope my email finds you well. Thank you for the opportunity to respond to your complaint through the BBB. Please see the information below regarding this complaint. 

      - We have been working with this merchant on their issue before this complaint was filed with the BBB. 

      - As of 8/18/2022, the merchant's Sales Representative has advised the Merchant that they received a refund between 6/28/2022 - 7/17/2022,  in the amount of $296.60 and that the balance in collections was waived as a courtesy. 

      If you have any additional questions, please let me know. 

      Thank you,

      ****** *****
      Client Relations Account Manager I
      Global Client Solutions and
      Assurance

      FIS | Advancing the way the world pays, banks and
      invests™ 

    Fidelity National Information Services, Inc. is NOT a BBB Accredited Business.

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