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Business Profile

Fire and Water Damage Restoration

Stanley Steemer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business filed a claim with their insurance company to replace my furniture that was ruined. The insurance company has been unable to get in touch with ***** ****** for several weeks to get the requirement insured statement to move the claim forward. The desired settlement is for ***** ****** to answer the request of his insurance company.

    Business Response

    Date: 10/30/2023

     

    Per our conversation we have taken care of the ******** ****** situation. 

     

    Thanks,
    ***** 

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, August 20, 2022 **** ****** and ****** ***** from Stanley Steemer located at **** ********* *********** ************* ** came to my new home and destroyed my carpet. I now have black circles throughout our carpet in two rooms that was not there before they came. I expected Stanley Steemer to clean my carpets not damage them. After numerous phone calls and five days later the franchise owner ***** ****** reached out to me about fixing the carpets. He came to my home and the chemicals he used did not work. Now he is back to not returning calls or texts messages. I just want my carpet fixed or replaced. I should not have to pay for his company's mistake.

    Business Response

    Date: 09/14/2022

    *****, 

     

    I am working with them right now.  So, I am not sure why they reached out to you.  We are aware of the issue and are working through it.  

     

    Sincerely,

    ***** ****** 

    VP of Operations

    Stanley Steemer Jacksonville, FL 

    Customer Answer

    Date: 09/14/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in progress, but will not be satisfactory until the carpet is replaced in a timely manner. 





    Regards,



    ***** *****




     

Stanley Steemer is BBB Accredited.

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