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Business Profile

Fuel Oil

First Coast Energy, LLP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Purchased gas on 9/25/22.
    In ************ ** at a ***** gas station. Gas was $42.91.
    I paid at the pump using a cash app card. They held $175 pre-authorization until the $42-91 cleared, which it did. They have not refunded the $175.
    I have called the office twice.
    A lady took my phone number
    Both times and said someone would call me. No one has called. It has been over a month. I want a refund for the money the company held.

    Business Response

    Date: 11/15/2022

    I tried to contact *** ******** concerning the pre-authorization "hold" for $175.00 that was put on her credit card and to make sure this was released. Still have not spoken with *** ******** but once I do we will work to resolve this issue immediately. ********** and **** say a debit card hold for a gas purchase is supposed to be lifted within two hours of the fuel being dispensed, but some holds can last longer based on the card payment network used for the gas purchase. Why her hold has not been lifted will be researched and corrected. 

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/4/2022 I visited the baymeadows reedy branch shell to use the automatic car wash. However , while in the car wash one of the brushes broke off and slammed into the back of my truck breaking my rear left tail light . I promptly went inside the shell store to report this issue and took pictures of my vehicle . The employees inside filled out a car wash accident and incident report document and advised me someone from the corporate office would reach out to me on Monday 6/6/2022 as they were closed on the weekend. No one ever reached out so I called several times over the last 2 months trying to reach someone named ******* ***** who I was advised by the secretary was in charge of the claims f** *** **** ******** *** ** ** **** ***** ***** ******* ******* ******** * ****** **** ***** *** ***** *** ********* *** ** ***** ******* *** *** ******* ********* email address couldn’t be released and she proceeded to provide an HR email address . I have sent emails to the HR email address as well as a admin address found online and still have a broken light. As a consumer this was no fault of ours that the car wash was not maintained properly and caused damage to my vehicle therefore shell aka first coast energy LLP should be responsible for fixing my tail light . I have been quoted by the dealership for the replacement light and it’s well over $1,000. We would like to have our tail light fixed asap !

    Business Response

    Date: 08/29/2022

    ***** ******* ***** *****************************
    ***** ******* ****** *** **** **** **
    *** **** *******************
    *** **** ******* ************************ ****** *****************************
    ******** ********* ** ********

     

    We are responding to your final notice regarding the above referenced complaint ID. We have attempted to reach out to the customer with the phone number provided however the attempts have led to a voicemail with a full inbox. We will continue to reach out for an attempt of resolution.

     

    ******* *****

    Petro Services, Inc. for

    First Coast Energy, L.L.P.

    7014 A. C. Skinner Parkway, Suite 290

    Jacksonville, Florida 32256

    (904) 596-3258

First Coast Energy, LLP is NOT a BBB Accredited Business.

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