Complaints

This profile includes complaints for CG Consulting and Design's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CG Consulting and Design

  Jacksonville, FL 32256

• 

  CG Consulting and Design

  6593 Powers Ave Jacksonville, FL 32217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: April 19, 2024 The amount of money paid: $30,319.00 (deposit)What the business committed to provide: Home renovation services totaling $101,064.00 What the nature of the dispute is: CG Consulting and Design, **** (CG) and **** ***** took my deposit in April 2024 but have failed to begin any work on the project six months later.On April 19, 2024, I signed a contract with CG Consulting and Design for home renovations and immediately paid a $30,319.00 deposit. After selecting materials on April 30, I repeatedly requested timeline updates but received delayed or no responses. On May 31, CG falsely claimed permits had been submitted, which I verified was untrue through JAXEPICS building permit site. After no communication for two months, on July 31, I requested another update. CG admitted they hadn't submitted permits due to their own fault. They finally submitted permits on August 5, but these were rejected. Without notifying me, they resubmitted corrected permits on October 7, which were rejected again on October 22 and finally approved October 23.Despite permit approval, no work has commenced as of today. The contract states abandonment occurs if no work is performed for 60 consecutive days. I sent a formal Notice of Default on October 17, 2024, but CG has not begun work or returned my deposit.Furthermore, CG and their legal representation have not replied to our request for arbitration, and we have received no communication after sharing the draft lawsuit with their lawyers.I've since learned through recent news reports (First Coast News, ****************** New Jax) about CG's recent customer issues. These articles linked to other reports of **** ******* ********************************* 2017 in ***** and **** counties while operating a similar company under a different name. I'm seeking a full refund of my $30,319.00 deposit.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CG Consulting and Design has stopped all work and communications regarding my backyard remodel. They have taken my money and left my home a disaster. Original documents were signed in October of '23. The project was promised to **** *-8 weeks after the permit process. We are now 16 months later. There have been numerous work stopages due to lack of crew, materials and mismanaged funds. They have left my family in a horrible situation with a hazardous jobsite. There is no resolution in site.

  Business Response

  Date: 02/06/2025

  *****, All the things that you said in your complaint about crew delays and materials. We would not agree to mismanagement of funds or materials. We do not control how a team works when they are a subcontractor and when we work with third parties are hands are tied to their schedules including materials.  Our goal was to have this done in 6-8 weeks and we have a new team currently down assessing what needs to be completed and are working with ***** and his wife.  

  Customer Answer

  Date: 02/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22895432

  I am rejecting this response because: This is much more than worker shortages. ** has failed to order materials which have led to further burdens on independent sub-contractors AND causing unnecessary delays. Mismanagement of funds brought **** ***** to reach out demanding extra payment and threatening work stoppages if no additional money was received in spite of the clear fact that the contract did not call for an additional payment at that time. Further, we have been blatantly lied to regarding the ordering of specific items like the railing system (a major safety concern which led to a slip and fall) and granite.

  We have not been contacted by the office or project manager to resume work and only had communication with one of their granite subcontractors.

  There is no clear resolution on the project. CG has not had workers on property since December 13th of last year.

  Regards,

  ***** *************

  Business Response

  Date: 02/07/2025

  I'm sorry you feel that their is not a resolution in site. We have sent a competent team to finish your job. They have been in contact with you. Materials are being ordered and paid for.  I believe that is a resolution.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a Notice of Commencement November 2023 for interior and exterior remodel/repair work by this company. Said company informed me that my Notice would be filed by them. My NOC was never filed by the contractor as I work in real estate title and I have checked the Public Records. The company has failed to complete my project and are not forthcoming with information and not returning my phone calls. For each step of the project I have had to reach out to them and track them down. Window replacement and back door replacement was done in February 2024. I was left with a hole in my gutted kitchen in the middle of the summer of June 2024 which stood empty for over a month with no contact and no work which caused my energy bill to increase. My siding has yet to be installed and every time an inquiry is made I keep getting the run around on completion. I was told December 2024, then January 2025 and we are at the end of January, no contact from the company and no show for the work to be completed. We are also already paying for work that is not complete. This company has disregarded all of my requests as I work from home and I have cats that were abused which was explained to the company that I need informative times of work beginning and ending so I could prepare my pets. The lack of communication with this company is appalling and frustrating and I want my job completed so I do not have to work with them ever again. In order to get my flooring done in the house my invoice was cashed out so we are already paying on the Loan under Upgrade since June or July of 2024. So we are paying on a project that is not yet complete. I want delivery of my warranty papers and for the work to be done.

  Customer Answer

  Date: 01/29/2025

  The company called me this morning after I submitted the complaint and stated that they are waiting on the installer to confirm when they can start on my installation. However, I would like the complaint to remain active until I actually see or get confirmation from them because of the numerous dates we have been given with zero results and zero communication.

  Business Response

  Date: 01/29/2025

  We understand your frustration regarding the delays and lack of communication, and we sincerely apologize for any inconvenience this has caused you. We want to assure you that we are committed to completing your project as soon as possible. Our team will be reaching out to you shortly to schedule the installation of your siding. We recognize the importance of clear and timely communication, especially given your specific needs, and we will make every effort to provide you with advance notice regarding work schedules.
  

  Additionally, we will ensure that all outstanding aspects of your project, including the delivery of warranty documentation, are properly addressed. Please know that we take your concerns seriously and are actively working to resolve them. If you have any specific dates or times that work best for scheduling, please feel free to share them, and we will do our best to accommodate.
  

  Thank you for your patience, and we appreciate the opportunity to complete your project.

  Customer Answer

  Date: 02/04/2025

  I was supposed to be informed by the company the day I filed this complaint about when the work on my siding would start. I was told they were waiting on confirmation from the team to begin work. I havent been called. This is what they do. They say they will call and they do not and then we have to call them numerous times for responses that continue the cycle. I DO NOT accept their resolution until my job is complete and it's still NOT complete nor has the work for my siding been started. My Notice of Commencement still has not been filed in the Public Records and I told them they were exposing me to being double charged by any subcontractors they refuse to pay. 

  Business Response

  Date: 02/06/2025

  Ms. ******, We have your siding. Our client representative ******** had spoken with you last week as of 2/1/24 for an update. We are looking for a new siding installer to add to our team. We are committed to completing your project as quickly as we can.  We also don't want to send a team in to do your siding who are inexperienced.  ******** will be back in contact with you today.

  *******

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired CG consulting to come in and redo my kitchen. I was promised new cabinets, New countertop and sink, new flooring and new tile backboard. Along with that contract, I was told that he could put a patio door in for me which he did. And I was also told he could contract to have my eaves trough replaced, which are not done. the cabinets were missing the glass on the front of the door which I still have not received. I still do not have a countertop.And I do not have a kitchen sink.I have been washing dishes in a bucket.The ends of the cabinets are still wood, They have not brought the end panel and there is no communication with them. When you call them, they will text you and tell you They're either with a client on the phone etc. And will call you back and they never do..

  Business Response

  Date: 11/20/2024

  We want to sincerely apologize for any frustration or inconvenience this situation has caused you. We understand how important your kitchen project is, and we take your feedback very seriously.

  
  First, I want to clarify that we have been in regular communication throughout the project to address your questions and provide updates including meeting with you in our offices. While we strive to respond promptly to all inquiries, it’s clear we have fallen short of meeting your expectations for consistent follow-ups, and for that, we apologize. 

  
  Regarding the specific issues:
  Missing glass panels: These were ordered and are currently. We will prioritize getting them installed as soon as they arrive.

  
  Countertop and sink: We acknowledge the inconvenience this has caused and are actively working with our vendors to expedite the process.
  

  End panels: These are being prepared, and we will schedule installation at your earliest convenience.

  
  Eavestrough replacement: We will provide you with a clear update on this contracted work within the next 24/48 hours.

  
  To ensure nothing is overlooked, we will schedule a time to review the outstanding items and finalize a timeline for completion. Additionally, I will personally oversee communications moving forward to ensure you are updated regularly and receive timely responses to your inquiries.
  We appreciate your patience and understanding as we work to resolve these issues. Our goal is to complete your project to your satisfaction, and we remain committed to delivering the quality you were promised.

  Customer Answer

  Date: 11/25/2024

  C G Consulting contacted me after my complaint and we dis arrange for my counter top to be put in. Aa far aa as tiling is not done ears trough not done.

  Business Response

  Date: 11/27/2024

  Thank you for taking the time to bring your concerns to our attention. We understand how critical this project is to your investment and deeply regret the challenges you’ve encountered. Customer satisfaction is a priority for CG Consulting and Design, and your feedback is invaluable in helping us improve our processes.
  To address your concerns:
  Sales Process:
  We take allegations of predatory sales practices seriously and apologize if you felt pressured during the contract negotiation process. We aim to provide transparent and fair estimates, and we will review our approach to ensure future clients do not feel similarly. We continue to train our sales people in ethical sales techniques.
  Roof Replacement Payment:
  We acknowledge the delay in resolving payment to the roofing subcontractor. This was an administrative oversight, and we are working diligently to rectify this issue and give you proof of resolution will be shared with you promptly to alleviate concerns about a lien.
  Kitchen Remodel Delays:
  We recognize the extended timeline for the countertop templates and the impact this has had on completing your kitchen. This delay is unacceptable, and we are working with our suppliers to expedite the process. As of today 11/27/24 the countertops have been templated and should be installed by Tuesday of next week. The Kitchen appliances will be delivered this Saturday.
  Miscellaneous Repairs:
  We apologize for the incomplete work, including the bathroom vent fan, water heater, and electrical panel service. Our team will conduct a thorough review of your contract and the progress to date. You will receive a detailed update and revised timeline to ensure all items are completed as agreed and that we schedule for a punch list review.

  
  Next Steps:
  We are committed to resolving these issues to your satisfaction. We sincerely apologize for the inconvenience and frustration caused by these delays. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

  Customer Answer

  Date: 12/02/2024

  This last communication does not apply to me. This involves another person who I know is having issues with CG Consultants.

  Customer Answer

  Date: 12/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: This last communication does not apply to me. This involves another person who I know is having issues with CG Consultants.

  Regards,

  ***** *****

  Business Response

  Date: 12/04/2024

  Dear **** *****,
  I hope this message finds you well. I wanted to provide you with an update on the progress of your kitchen project as we move into the final stages of completion.
  Appliance Lift Door:
  We have ordered the door for your appliance lift, and it is currently being processed. Once it arrives, we will promptly schedule the installation to ensure it meets your expectations.
  Skims Ordered:
  The skims you requested have also been ordered and will be installed as soon as they arrive. This will be coordinated to fit seamlessly into the remaining work schedule.
  Cabinet Glass Installation:
  We will be setting an appointment with a professional glass company to install the glass in your cabinets. We will keep you informed of the schedule and ensure the work is completed to your satisfaction.
  We are committed to delivering a kitchen that meets your vision, and we appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please don’t hesitate to reach out.
  Thank you for allowing us to bring your dream kitchen to life. We look forward to wrapping up the final details soon.

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: December 2023 signed contract with CG Design and Consulting Paid: $7,626.00 at contract signing via a construction loan Project deliverable: build a screen room addition in the Spring of 2024. Loan and completion date: CGC communicated that the project takes only a few days and that I would pay the remaining 50% using the remainder of my loan once the project was complete; the loan's purchase window closed on May 2024, indicating that the job would be completed by the end of May 2024. What the nature of the dispute is: after pursuing a start date and updates on this project for many months, no work was completed as of 8/27/2024, despite being told otherwise. The company was not able to provide project plans, commit to a start date, confirm materials were ordered/received, or apply for permits. Duval County records confirm there are no permits pulled for my address. On 8/27/2024 a certified letter was sent requesting a full refund due to breach of contract. The company took over one month to send a partial refund of $4,056.00. They retained a "cancellation fee" of $3,570.00 without any warning, leaving me with loan payment despite their breach of contract. We are demanding an immediate refund of the remaining balance + interest paid without any further delays.

  Business Response

  Date: 11/04/2024

  Thank you for reaching out and sharing the details of your experience. We understand your frustration and sincerely apologize for any inconvenience caused. We’re committed to addressing your concerns and finding a path forward that aligns with your expectations.

  Project Timelines and Industry Growth Challenges: At CG Design and Consulting, we have experienced significant growth in the industry, which, while exciting, has unfortunately outpaced our ability to consistently allocate the skilled resources necessary to meet every project timeline. While we strive to keep our commitments, the demand on our services temporarily impacted our ability to deliver timely updates and ensure immediate project start dates. We recognize that this has affected your project, and we apologize for the delays and any confusion caused.

  Communication on Permits and Planning: Clear communication around permits and project milestones is crucial, and we regret that we fell short here. Typically, we ensure permits are filed and materials are confirmed prior to starting any project. In your case, it appears that these steps were not executed as promptly as expected. We are actively reviewing our internal processes to prevent these issues from reoccurring and to keep our clients better informed throughout each project stage.

  Partial Refund and Cancellation Fee: We understand your concerns around the partial refund and the cancellation fee applied. This fee was intended to cover the initial planning and preparatory work completed for your project and any materials we've purchased, architectural plans. However, given the circumstances, we are reevaluating this fee structure to ensure it is fair and transparent, especially when a project has not progressed as planned. Your feedback is essential in helping us improve, and we are open to discussing this further to reach a resolution.

  We truly value your patience and feedback as we work through these issues. With our unmatched growth rate, we are actively focusing on hiring and training additional resources to ensure our service meets the high standards you and all our clients deserve. A representative from our team will be in touch within the next few days to confirm the next steps and resolve any remaining concerns. Thank you for giving us the opportunity to make this right and a team member will be contacting you in the next 24-48 hours to confirm a resolution.

  Customer Answer

  Date: 11/20/2024

  Hello, *****!
  We heard back from ******* we always hear from. They have not put it in writing, but they are offering to pay back the cancellation fee by the end of the month after "using the supplies they purchased for another screen installation." They had never confirmed ordering or purchasing supplies for my job at any point, despite being asked for that information numerous times. I suspect they just don't have the money to pay back. The ******* also mentioned trying to send us money for the interest we have paid.
  
  None of this is in writing from CG Consulting, and no one higher than ******* will call me back to confirm this.
  
  ***** ****** 
  

  
  

  Business Response

  Date: 12/04/2024

  We have several financing options to offer our clients. Every year they will close our accounts for an audit.  This happened a week ago. We have every intention to give Ms. ****** a full refund as soon as the account is opened back up.

  *******

  Business Response

  Date: 12/05/2024

  We have several financing options to offer our clients. Every year they will close our accounts for an audit.  This happened a week ago. We have every intention to give Ms. ****** a full refund as soon as the account is opened back up.

  *******

  Business Response

  Date: 12/20/2024

  *****, we are working on your refund and should have it sent to you fully by the first of the year. 

  Customer Answer

  Date: 01/14/2025

  Hi, Abbie!

  Just an update. This issue is still unresolved and continues to drag on. The manager continues to indicate that a refund will be processed, but no refund has occurred over multiple months, and no deadline has been established. We are still waiting to see if they will honor their word, but we have experienced over a year of excuses.

   

  Thank you,

  ***** ******

  Business Response

  Date: 01/15/2025

  We are working on a full refund. It is taking us a little longer than expected, but we are committed to giving the full refund. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get warranty work done on a $30,000 (my house) project. All windows replaced, complete vinal siding and soffit work. The last payment on the completed work was made on 14 April 2024. Project contract started 13 July 2023. On 15 May 2024 my wife discovered the rain gutters were not reinstalled properly and I sent a picture to the project supervisor showing the leakage. My text to him - We have a gutter problem. They were not reinstalled properly. This is one place where water floods between the gutter and the house. We need this problem fixed by people that know how roninstall them correctly. Contact us. His reply - I will get it scheduled. 5 June 2024 - My text - When are you coming to get the gutter repaired? It has been approximately 3 weeks since you said it will be scheduled. He did not reply or call. 30 June 2024 - My text - We are wondering if you are going to schedule the gutter repair covered by your warranty? Please reply. 30 June 2024 - His reply - Yes, you were already in the queue for the repair. I will check with our install manager tomorrow morning and have them reach out to you. My reply - Thank you 31 July 2024 - My text - It has been another month (3) and you haven't called or scheduled our repair. It is time for your company to deliver on your warranty. We expect a phone call from you to discuss the avenues available to us. No reply from him. I have called C&G and the Supervisor multiple times only to leave voicemail on his phone and the office number. There is another issue I have not addressed with the supervisor as of yet. There is a sagging 8ft soffit strip in our back room. I just noticed it a week ago. The gutters were newly installed 18 July 2023 ( $572.00) by a rain gutter crew before any C&G work began.

  Business Response

  Date: 09/06/2024

  We appreciate your feedback regarding the gutter repair issue you have brought to our attention. We would like to clarify some points based on our records and communication with you.
  
  Our team has been actively trying to schedule the repair for your gutters, and we apologize for any inconvenience caused by the weather conditions that have delayed the process. Despite our attempts to reach out to you through multiple messages and calls, we received delayed responses which hindered the scheduling process. .
  
  We understand your preference for being present during the repair, and we always strive to accommodate our clients' schedules to the best of our ability. Our repair appointments are scheduled geographically to optimize efficiency and ensure timely service for all our clients.
  
  It is important to note that the repair needed for the gutters is cosmetic in nature and does not pose any structural risk to your home. We take pride in the quality of our work and are committed to upholding our lifetime warranties for all our projects.
  
  We have scheduled an appointment for the gutter repair on September 13th, and we look forward to resolving this matter promptly. We assure you that the entire project, including the windows replacement and vinyl siding work, was completed to your satisfaction, with multiple inspections conducted by the owner.
  
  We value your business and are dedicated to addressing any concerns you may have. Please feel free to reach out to us if you have any further questions or require additional assistance.
  
  Thank you for your understanding and cooperation.

  Customer Answer

  Date: 09/12/2024

  Response to C&G Consulting and Design reply;

  This company has not been actively attempting to contact me for 3&1/2 months. It took my complaint with the BBB for them to contact me. I agreed on 13 Aug to have work done on 16 Aug. I was told on 15 Aug the were sending a gutter specialist. 16 Aug I asked when someone was coming. No reply or phone call back. 19 Aug I asked if anyone in the near future is scheduled to work on my house. I was told via a phone call there would be two workers at my house on 27 & 28 Aug ay 9:00 am. Both days nobody came. 29 Aug I asked if anyone is calling me or scheduled to work on our problems. They have not been actively working my issues. Their actively working issue statement is not true. 4 months of attempting to get the work done is clearly non-response action. They have not addressed the issue I have with the soffit problems they are aware of. They say the work will take place tomorrow 13 Sep. No time given for workers to show up but it is supposedly scheduled. I want this letter put in your (BBB) file. I would like to keep this complaint open until they come and fix our problems. I will comtact you (BBB) when warranty work is accomplished. 

  Respectfully

  ***** ******

  Customer Answer

  Date: 09/13/2024

  13 Sep 2024

    Someone came today to assess the issues we are having. No work was done. The individual is supposed to meet with C&G and recommend gutter work to be done. Soffit issues were not part of the assessment. We also discovered 3 siding places (cracks) that will be brought to C&G’s attention. No work has been done to this point. I am not sure when anything will be taken care of at this point.

  Respectfully,

  ***** ******

  Business Response

  Date: 09/18/2024

  We are in process of working through this and were out to assess the complaint. It is premature to assume that nothing will be done. The gutter tech was under the impression that we were performing a repair, our office approved replacement of the gutter. As of today we are waiting for confirmation of a couple of days that work for the technician and the homeowner. The soffit and siding repair will be scheduled on the same day as the gutter install for efficiency and respect for everyone's time. Any loose or cracked material will be corrected.   

  Customer Answer

  Date: 09/18/2024

  I will accept and have the BBB close this complaint when C&G completes the work. Text sent to C&G asking about scheduling work. As of this writing, I have nothing scheduled from them. Waiting on their communication/dates to schedule work.

  Regards,

  ***** ******

  Customer Answer

  Date: 10/03/2024

  I sent a text MSG to **** ***** on 24 Sep 2024 asking him or **** to call me (owners). I received no phone call. I called **** on 26 Sep and left a MSG to call me. I received an immediate text. He said I will call you back. He did not return my call and has not been in touch with me as of today, 3 Oct 2024. Nothing has been done except an unacceptable attempt to repair our gutters by the workers C&G sent. They were not a gutter company. This shoddy work was an attempt to complete the gutter work. We are not satisfied. 

  Business Response

  Date: 10/25/2024

  We had a crew going out this week to replace all gutters to satisfy the customer and he went fishing.  We are now scheduled for next week.  

  Customer Answer

  Date: 10/26/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: We were scheduled on 17 Oct by ******** (text msg) to have soffit and siding repair done on 24&25 Oct. Wednesday afternoon, the 23rd, ******** called us to tell the two workers scheduled to be here had not finished other work and would not be here 24&25 Oct.  I told her I was going fishing on Friday now that they were not coming. Hope you catch a lot of fish was her reply. We agreed to reschedule to another time, “Call us when you know next week”. She agreed. ******** called me while I was fishing Friday morning and asked if the workers could come today. I told her I am fishing (no).

  These two workers were not scheduled to replace gutters on the 24&25 (as their response stated) they were to work on siding and soffit only. 

  Our complaint will not be closed until all the work we have discussed with ******** and **** is completed. I have asked on several occasions and texted to have the Contractor come and look and discuss these continuing unresolved issues with us. 

  Regards,

  ***** ******

  Customer Answer

  Date: 11/20/2024

  ****, thanks for inquiring

   

  The following has occurred since the last scheduled blunder on their part 24 & 25 Oct 2024.

   

  31 Oct about 8:40 am - I was substitute teaching and received a call from **** (C&G employee).  He said he was scheduled to be at my house today and Friday. 

  This was scheduled without my knowledge. I had no idea and was not called at all. I told him I would be home on Friday and available all day. He told me he would see me Friday between 9-10 am.

   

  01 Nov about 9:40 am - ******** called me at home and said **** has to get something from the office in Jacksonville and will be there as soon as he can. 

  About 2:00pm I called ******** to ask when **** was coming. She asked me if he was there. I said no he is not. She said she would call him and find out what is going on.

   I asked her to call me right back or have **** call me (she never called back). 30 minutes later I called **** and he told me ******** knew he was not coming today. 

   

  This is unacceptable communication, coordination, and just poor business practices on the Companies and *********** part (not the employee ****). 

  I have asked ******** to have the Only Licensed Contractor with C&G (**** ***) to call me and come see the problems at least 4 times. No visits or phone calls yet.

   

  !- Soffit work in 2 different places

  2- Cracked siding replacement

  3- New replacement rain gutters on house front (as promised and measured for by *******) - substandard repair that still leaks. Our warranty has been voided by C&G. 

  4- Install Gable vents that were removed and covered over with vinyl siding.

   

  C & G Consulting and Design continue to display the Better Business Bureau Logo after they have been suspended. It is on their web sight as of 1 Nov 24.

   

  Extremely grateful,

   

  ***** ******

  Customer Answer

  Date: 12/03/2024

  On 22 November the C & G Contractor (**** ***) came to our house with 3 workers. They assessed and began working to fix the issues.  The cracked siding was replaced. Half of the soffit repair was completed. **** assured us the work will be completed but he has to order supplies to finish (soffit). He also worked on an exterior Ground Fault interrupt outlet that quit working after the siding repair was completed. It will be repaired according to ****.  I addressed the gable vents and new rain gutters with him. His response was, “I will order gable vents and get a gutter company to install new seamless gutters on the front of the house.” 

  He assured us he will fix the issues we have been after them to accomplish. We do not want arbitration at this time. We do want this complaint to stay open until they satisfy our work requests.

  Thank-you,

  ***** ******

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:

  I would like to reject the offer of Arbitration for complaint ID ********. On 22 November the C & G Contractor (**** ***) came to our house with 3 workers. They assessed and began working to fix the issues.  The cracked siding was replaced. Half of the soffit repair was completed. **** assured us the work will be completed but he has to order supplies to finish (soffit). He also worked on an exterior Ground Fault interrupt outlet that quit working after the siding repair was completed. It will be repaired according to ****.  I addressed the gable vents and new rain gutters with him. His response was, “I will order gable vents and get a gutter company to install new seamless gutters on the front of the house.” 
  
  He assured us he will fix the issues we have been after them to accomplish. We do not want arbitration at this time. We do want this complaint to stay open until they satisfy our work requests.
  
  Thank-you,
  
  ***** ******

   

  Business Response

  Date: 12/04/2024

  Thank you for forwarding *** ******** additional concerns. We appreciate the opportunity to provide clarification and updates regarding his project.
  We understand the importance of addressing *** ******** outstanding requests and ensuring compliance with Florida building codes. Below is an update on the specific items and steps we are taking:
  Soffit Repairs: The soffit materials have been ordered and will be installed promptly upon delivery.
  Gable Vents and Ridge Vents: During our discussions with *** ******, we acknowledged his request for new gable vents. However, per Florida Building Code (FBC) requirements for attic ventilation:
  Ridge vents and soffit vents are designed to work together to optimize airflow. When ridge vents are installed, gable vents should be closed off, as they can disrupt the airflow between intake (soffit vents) and exhaust (ridge vents).
  Ventilation must meet a minimum of 1 square foot per 300 square feet of attic floor space. Cross ventilation is required, and upper ventilators should be within 3 feet of the ridge.
  Proper attic ventilation helps maintain a comfortable home, prevents roof damage, reduces energy costs, and avoids mold and moisture buildup.
  We recommend closing off the gable vents and focusing on ensuring proper airflow through the ridge and soffit vents to meet FBC requirements and ensure the longevity and efficiency of the home’s ventilation system.
  Additional Items:
  Gutters: We are coordinating with a local gutter company to schedule the installation of seamless gutters as discussed.
  GFCI Outlet: The exterior GFCI outlet will be repaired during our next visit to the property.
  We remain committed to completing these items in compliance with Florida regulations and to *** ******** satisfaction. We appreciate his patience and willingness to work through these details.
  Please feel free to reach out if further clarification or documentation is needed.

  Customer Answer

  Date: 12/08/2024

  I called C&G after reading their last reply to BBB. ******** assured me the Gable vents will be installed along with the other corrections we noted. We are awaiting arrival of ordered supplies and the scheduling / completion of work to be done. We will close the complaint when the listed corrections are completed on our house.  

  Respectfully,

  ***** ******

  Customer Answer

  Date: 12/16/2024

  I sent a reply to the BBB on 5 Dec addressing C&G’s last statement addressing the complaint. They agreed to our needs but have not scheduled or completed the work. I requested this complaint stay open until they successfully complete our requested corrections. Please do not close the complaint yet.

  Thank you

  ***** ******.

  Business Response

  Date: 12/17/2024

  We have been in contact with the seamless gutter sub contractors and are waiting on a date from them to replace the gutters.  We are also ordering the other materials. Once they arrive a team member will contact you with a date for install. 

  *******

  Customer Answer

  Date: 12/17/2024

  I will continue to contact the BBB and update on the issues we are having with C&G.

  ***** ******

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a contract with CG Consultants and Design to replace siding to my entire home. On February 20th 2024 the lender paid them $10000.00 upfront cost. I have been calling every week since February getting run around after run around. I even went to their office twice was told they'll be there in 2 weeks. Today is July 26th 2024 and needless to say no one from CG Consultants and Design has contacted me or came out to my home. I have contacted the lender and they are working on getting their money back. This company is a fraud and should be prosecuted.

  Business Response

  Date: 08/14/2024

  Abbie,

  We are scheduling her siding to be done by the end of next week.  We have reached out to the client on this issue.

  *******

  Customer Answer

  Date: 08/19/2024

  The business CG consultants has NOT reached out to me and the siding to my house has not been started or completed.  

  Customer Answer

  Date: 08/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22051948

  I am rejecting this response because:The business CG consultants has NOT reached out to me and the siding to my house has not been started or completed.  

  Regards,

  ***********************************

• Initial Complaint

  Date:07/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement to have a bathroom tub replaced and a roof extension done on our existing screened enclosure on November 10, 2023. The bathroom was to be done between Thanksgiving and Christmas of ****************************************** January of 2024. We provided a deposit of $11,000 dollars on 11/10/2023 which was 1/2 of the total price of $22,000. The bathroom project was continuously delayed but finally completed by a sub-contractor on 2/8/2023 at the agreed cost of $4,500, which leaves a deposit of $6,500 for the roof project. After months of excuses, delays, incorrect permit filings, not showing up when scheduled, we came to a mutual agreement to terminate the contract as the contractor was not able to do the work in a timely manner as presented during the sales process. In accordance with the contract, CG Consulting and Design has 30 days to return my deposit of $6,500. It's now been 45 days and I keep being told it was mailed, then I was told they reissued it, bottom line I still do not have the deposit refund. I believe this constitutes fraud as the work was never intended to be completed and the company still has my deposit. I have documentation of every text message that demonstrates I have been repeatedly lied to regarding this project. I have tried to work through this with the company and have been more than patient. The company appears unwilling to address this issue within the terms of the contract.

  Customer Answer

  Date: 07/08/2024

  After additional discussions with the company, I have been assured the deposit has been sent and will receive it by Friday. So at this time I would like to withdraw my complaint and allow the company to resolve this issue.  Thank You

   

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2024 I call** and sch**ul** an appointment for CG Consulting to come out and see if this was something that they could handle. *********** ****** came out on February 13, 2024 took a look at the issue, took pictures and said that the company handles this type of issues all the time. I ask** him if I did go with CG Consulting how long would it take them to resolve the issue. He stat** no more than 4 or 5 days. I agre** to it and sign** the contract. He call** and set me up with financing with momnt. I was sch**ul** to go to the Phillips highway location to choose the tile. I was told that would receive a call to sch**ule the installation of the tile. This was in March. I have yet to receive that call. Because I never receiv** the call to sch**ule the installation I was calling the office regularly. Each time being advis** by ******** that she will reach out to see how much longer it would be before I was sch**ul** but I always end** up calling and speaking with her only for her to tell me the same thing...I will call you once I get an update. On June 12, 2024 I stopp** by the Phillips highway location and spoke with *****. ***** apologiz** and told me briefly that they were short of help. He follow** up by stating that ** would be contacting me to sch**ule the installation. Today is June 17, 2024 and I have not her from **. I call** the office today with my frustration and was advis** by someone other than ******** that ***** was out and would return around noon The young lady further advis** me that she would send ***** a message and that someone would call me by close of business. It's now 6:51pm and I call** around 10am. I have not heard from anyone. I'm frustrat**. I have already start** making payments on the loan for the tile installation.

  Business Response

  Date: 06/18/2024

  Good evening Ms. ******,
  My apologies for any misunderstanding, we are working on acquiring the material for your home, your home was built in the 1950's. When the remeasure person came to your home you indicat** that we could fill the area with a generic white tile; we felt that that you would not be satisfi** with the outcome since your tiles are yellow, green, pink and blue. We have found three of the four color** tile and have them order**, we are working on locating the fourth. In comparison to the volume of clients we serve, it seems that we could always use another tile installer; we run behind sch**ule from time to time; however, most of the time we remain timely and attentive to our sch**uling. Once we have all of the material in our possession we will sch**ule your install to begin within seven to ten working days. We appreciate your business and look forward to completing your bathrooms soon. If you have any other questions or concerns, please call and ask for me, ******** ***** or our Director of Operations, ******* ******, we are available M-F 8am to 8pm. Thank you for reaching out to us, I look forward to speaking with you soon,    

  Customer Answer

  Date: 06/20/2024

  [A default letter is provid** here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have review** the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

  Customer Answer

  Date: 10/07/2024

  I signed an agreement on February 14th 2024 for tile and flooring installation with *********** ******. Because of the estimate quoted for the job I was able to use their finance company *****. I was advised by *********** that CG Consulting handles this type of job all the time and that it will not take them long to complete the job maybe 2 weeks at the most. I was advised that someone would contact me to schedule the installation. ***** did. I only heard from Cg consulting when I called to only receive no response. Which is why I filed a complaint in June 2024 but it was closed since ***** reached out to me immediately after filing the complaint. Since the complaint closed nothing changed. I called CG consulting atleast every other week for a status. Nothing, I called Momnt on September 30th 2024 to see how I could receive a refund for the money I have paid on the loan and was told that I need to contact CG consulting and have them to refund the $8000 dollars that they paid CG consulting. I called CG consulting on September 30th 2024 and requested a refund with ***. *** stated that she would let ***** know and get back to me. I called back on October 1 2024 and requested a refund with ******* and ******** and was told that since most of the materials have been received that maybe I would have to pay. I requested this in writing to see if I need to get legal counsel and have not received anything. I called CG consulting back on October 4th 2024 and asked to speak with *****, ***, ******* and ******** and was told by ****** that *** was in the office but was on a conference call. ****** stated that she would pass the message to ***. I have yet to hear from any. I want my account with CG Consulting closed so that i can get a refund from momnt in order to close out that loan. This company is very unprofessional. This whole ordeal has been a nightmare that will not end. If I had to rate them it would be a big fat ZERO.