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Business Profile

Generators

Generator Supercenter of Jacksonville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on August 14, 2024, service person ***** came to do routine service oil change, battery, check generator going over to make sure everything was okay. When he first arrived, I notified him the generator was due to cycle that day. He said OKAY proceed to change oil. new rotten check fluids when he connected the hot wire to batter generator started. which he damaged generator starter at which time he damaged my radiator closed everything up to make out a bill. I noticed fluid coming from radiator.

    Business Response

    Date: 11/12/2024

    Mrs. **** originally called our business on August 1st 2024 to send someone out to diagnose a transfer switch issue not a generator issue. She was under the impression that she had a transfer switch issue because she had previously called other generator companies to work on her 17 year old generator. She was advised by one of the other companies that the generator had excessive damage, such as rotor bolts and radiator fan that where both hanging on by a thread. The companies that she called before us, refused to work on the generator she told our tech. When she called our company for service, she called in reference to a transfer switch issue not a generator issue. Our tech fixed the transfer switch issue on 8/6/2024. 

    Mrs. **** has a 17 year old generator that was installed with no permits, and other companies refused to work on the unit. There where storms coming and we went back out there on August 14th to try and help her out and get the unit running before Hurricane ****** Mrs. **** was extremely nervous with the storm approaching, and I sent my tech out with a battery to hopefully get her generator going. Tech installed a new battery and the generator cranked. The unit is 17 years old, Mrs. **** was aware that the rotor bolt was damaged, fan already damaged, the radiator was original from 17 years ago. 

    We attempted to help Mrs. **** out and try and get her generator working before a storm, but at the end of the day the unit is 17 years old and there is only so much we can do for a unit that old. 

    Customer Answer

    Date: 11/14/2024



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because: Please see attached document as my rejection to the business response. (SEE ATTACHED) 


    Regards,


    ******** ****






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