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Business Profile

Mailing Services

UPS Store 0692

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been coming to this store in a regular basis to print legal documents, today I came to print more documents and to notarize some court citations, they asked for a State ID and I showed them an immigration legal ID that was given to me on 3/6/24 by *** officer ** **** ****** so I can present it at the *** to get an ID, they refuse it and denied me the service, stating that they were private owners and don’t have to bind by UPS policies, I show them on UPS website that in order to notarize a documentation you need to provide a Government ID, or a passport , well I guess the *** department is not a State Department or is not valid to them. They were very rude and unprofessional profiling and being judgmental, I’ve been living in the United States for more than 30 years, I’ll be 63 years old on the ** ** *****, had my own business for 15 years and every moment that passes by I see more and more malice, there’s no respect and conduct to give a public service, is a shame

    Business Response

    Date: 03/14/2024

    when it comes to notary there is specific documents(valid ***************** photo ID) that would need to be provided, unfortunately the document the customer have provided is not a valid meaning it is expired and it dose not have a photo of him, therefore we were unable to provide the serv*** he wanted (Notary), We also tried to explain that to him but he did not want to listen to what we had to say.

    Customer Answer

    Date: 03/14/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     

    The reason is simple, I have the proper documentation legal and from the ********** ** *** and accepted by *********** as a method of identification. 

     Complaint: ********

    I am rejecting this response because:

    Regards,

    ******* ***********

    Business Response

    Date: 03/21/2024

    Unfortunately, this document is not a valid identification that is accepted to do a notary please refer back to the accepted documents on the UPS website and person in that photo dose not match the person was at my store at that day.

     

    Best regards,

    ****** ******

     

    *** *** ***** ****

    **** ***** **** *** ***

    Jacksonville, FL. 32207

    Phone ***** ********

    Fax (904) ********

UPS Store 0692 is NOT a BBB Accredited Business.

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