Complaints

This profile includes complaints for Revalize's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Revalize

  50 N Laura St Ste 2500 Jacksonville, FL 32202-3646

• 

  Revalize

  9000 Cypress Green Dr. Ste 255 Jacksonville, FL 32256

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first reached out to place my equipment on the ** platform, I spoke with ***** ****** (who is no longer there) and explained that I was a small Women & Minority certified business with no employees. We discussed a 1-year contract, and I was sent a quote for $10,229. I specifically asked if this was for 1 year, and ***** confirmed that it was. See email copies.
  
  However, when I received the contract, I noticed a text box showing pricing for years 1, 2, and 3. It seemed to me that the pricing was showing the increase in the years not being locked in for future years, as I was not committing to a 3-year contract. Since I was just starting out, I only intended to sign up for a 1-year commitment to test the waters and see if I’d get a return on my investment. I was clear on this with *****.
  
  Unfortunately, not being able to reach my set up tech, timely, initially, with emails going unanswered, caused me to lose valuable time. When I requested an extension to my start date due to these delays, I was told that wasn’t possible.
  
  At the end of the year, having not sold anything on **, I put in my notice that I wouldn’t be renewing. I was then informed that my contract was not up and I couldn’t end it yet, which was surprising to me. Upon further communication with ********, I was told that I was locked into a 3-year contract, which was never my understanding. Given my conversation with *****, it was clear to me that I had a 1-year agreement. It is impossible to get to anyone with decision making power. I’ve made many attempts to resolve this, asking for a call and clarification, but have not received much response from the team. . After a long search, I found the information of *** ****** ,***, keeping him in copy. ******** finally did respond with a payment plan offer, which I appreciate, but the real issue here is the contract itself. I am still receiving overdue invoices, and this matter is causing ongoing frustration.

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Revalize-AutoQuotes regarding the transaction that took place on November 15, 2023. I paid $1,295.87 for a product and services that were promised but never delivered.Details of the Complaint:Date of Transaction: November 15, 2023 Amount Paid: $1,295.87 Issues Experienced:Promised training and support were never received.Unable to speak to a live person after the purchase was made.Items are not being added to the database as promised.Consistently kicked out of the system while using it.The program does not accurately pull information from the buying group as promised, requiring manual entry for every quote.Pricing is not saving in the system as promised.Unable to log into the account portal to get assistance.I am deeply disappointed and frustrated with the service I have received. Essentially, I am paying for a product that does not work as advertised and have been unable to connect with anyone from the company to resolve these issues.Actions Requested:Immediate training and support as initially promised.Fix the issues with the database to ensure items are added correctly.Resolve the system errors to prevent being kicked out during use.Ensure the program accurately pulls information from the buying group as promised.Correct the pricing issues so they save in the system as promised.Provide access to the account portal for assistance.Issue a full refund of $1,295.87 due to the product not working as advertised and the lack of support provided.I have attempted multiple times to resolve these issues directly with Revalize-AutoQuotes but have been unsuccessful. I am now seeking the assistance of the BBB to facilitate a resolution to this matter, including the request for a refund.I appreciate your attention to this complaint and look forward to a prompt resolution.