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Business Profile

Mattresses

Jacksonville Bedding

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buyer Beware! I went to Jacksonville Bedding because of good online reviews. I ordered 3 beds to the tune of $3700; Received one bed within days, yet two were custom orders (according to owner) and were taking longer. In the 8 days I changed my mind about one of the two mattresses. The sale would still be 2 for one customer! I contacted RJ to ask if it would be in time where I could change the order - and get a refund for one bed. He checked -yet the beds were in process and couldn't cancel. I asked about his refund policy -there was none, to which I was obviously disappointed, because this was not a small investment, his whole attitude did a 180! saying I expected him to eat the order - etc... that I didn't even know about Brooklyn Bedding before he told me about it - ? Not sure how consumer lack of knowledge re manufacturers is relevant? I had no ill intentions towards this business. Quite the contrary. The business could sell it. OR Brooklyn bedding indicated it could be returned and they would issue a refund to the business who could then refund me. So no, there was no ill intent from me towards the business - to the contrary - I got information to help us both not eat the cost. The Owner unwilling to help - despite the info. They are still selling 2 beds sold with 1 customer! Make sure you know your return policies! in writing! It is not stated, and was not stated. Which is why I asked. This business then denied saying at purchase that he would give us the same discount whether we bought 2 or 3," His angry response today: "bring it back; I will refund you an adjust the prices of the other two beds to not reflect the discount!" Well that makes sense doesn't it? like arguing with a toddler- circular arguments and gaslighting. This business accusing me of ill-will by stating that "I wanted them to eat the cost." My intention was to communicate: I needed help, I asked what the policy was, I was told no. $4,000 is not a drop in the bucket!

    Business Response

    Date: 12/13/2023

    I have added a picture of the customers receipt as well as a cropped image of our return policy from the receipt that the customer received as well 

    Customer Answer

    Date: 12/13/2023

    The series of responses from this business is unprofessional.  I was merely telling the owner I changed my mind; asking if the order could be modified; and what the return policy was.  

    The responses from the owner are attached, so all can see his lack of professionalism, and logic as to his responses ….

Jacksonville Bedding is NOT a BBB Accredited Business.

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