Reviews

This profile includes reviews for Sleepgeekz.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sleepgeekz.com

  7660 Gainesville Ave Jacksonville, FL 32208-3232

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  Sleepgeekz.com

  4237 Salisbury Rd Jacksonville, FL 32216-8029

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  Sleepgeekz.com

  PO Box 350537 Jacksonville, FL 32235-0537

Review Details

• Review fromKylee H

  Date: 03/01/2025

  1 star
  This is a terrible business stay away. I had ordered the split king and a medium, and when I got it and set it up and slept on it a few nights, even jumped on it walked around the edges and everything andthe mattress is a firm like sleeping on a rock contacted customer service. They told me to put the ************************ back in the bag and into take all the air out and squeeze it into a little 2 x 4 box. Not sure how Im supposed to do that reached out customer service and they basically said f*** you. Im not doing anything about this. I spent $2800 for basically s***** a** sleep shouldve just slept on my wore out bed. That Ive had for 5 years

  Sleepgeekz.com

  Date: 04/25/2025

  Hi Kylee,Thank you for sharing your experience were genuinely sorry to hear that the mattress didnt meet your expectations and that you felt unsupported in the process. Thats not the kind of experience we want any of our customers to ******** like to offer some clarity on our policies to help clear up any confusion. When a mattress is purchased as part of a bundle through our website, it qualifies for a one-time comfort exchange. In these cases, the mattress portion of your bundle can be exchanged for a mattress of the same size in a different firmness level, and the value of the original mattress is applied to the new one, you then just pay the difference.For orders placed directly through our website, we do not ask customers to return used ************************. Once opened, the mattress is yours to keep, donate, sell, or pass on to a friend or family member. On the other hand, if a mattress is purchased through ******, they do require that returns be made using the original packaging or a box of similar dimensions (typically 16x16x46 inches), per their policy.We understand how frustrating it can be when a mattress doesnt feel right, and we regret that your experience didnt reflect the standards we strive for. Thank you again for your feedback it helps us continue to improve.Sincerely,The Sven & Son Team

• Review fromKeegan G

  Date: 09/20/2024

  1 star
  Absolutely terrible customer service. I ordered something. Half my order shipped and came in. When I contacted them about the other half the rep said it was back ordered. I never would have known if I wouldnt have reached out (via email). I asked if they had an eta and they said no. When I asked for a manager to reach out they just refunded me so a manager didnt have to. I called customer service and they said a manager would call me. Havent heard back. The item is still on their store and not listed as sold out so anyone can call into the same trap.

  Sleepgeekz.com

  Date: 05/13/2025

  Thank you for bringing this to our attention. Were truly sorry to hear about your experience and understand how frustrating this must have ******* is never our intention to leave our customers without clear communication or resolution. While our team refunded your order to prevent further delay or inconvenience, we recognize that this action may have felt dismissive rather than helpfulespecially after your request to speak with a manager. For that, we sincerely apologize.We are currently reviewing our internal communication processes to ensure that backorders are properly flagged and that customers are proactively notified with transparency about fulfillment timelines. Additionally, we are addressing the issue of inventory visibility so that out-of-stock items are accurately reflected on our website to prevent this kind of confusion moving forward.Thank you again for your feedbackit helps us improve.Sincerely,The **** * *** Team

• Review fromMary W

  Date: 04/15/2024

  1 star
  I bought an adjustable base through Sven and Sons which they used the Sleep Geekz **** account when processing my order. The company continued using awful transportation, set up and delivery services which made trying to get this bed an absolute nightmare from missing delivery dates on several occasions, sending the wrong bed, sending one damaged, saying they didn't have room on the truck, saying it wasn't shipped, etc. all on the days it was supposed to get to me. They then hired the delivery and set up team which had one person urinate all over himself before coming into my house and not being able to lift it to which I had to help the delivery/set up guy carry it upstairs and set it up to get it done. I was in touch with customer service the entire time. It wasn't until I left a poor review that customer service reached out and offered me a $150 refund for my trouble. I said I'd take it, to which they said they were processing it, only to come back saying they'd give me $50 more to update my review. I declined and then they said they'd no longer give me any refund. They are buying reviews. What a scum bag business.

  Sleepgeekz.com

  Date: 05/13/2025

  Thank you for taking the time to share your experience. We are genuinely sorry to hear about the multiple delivery issues and overall frustration you've enduredits clear we fell short of the level of service every customer deserves.While we do partner with third-party logistics providers for delivery and setup, we understand that ultimately, the responsibility lies with us to ensure your experience is smooth and professional from start to finish. The situations you describedmissed deliveries, incorrect and damaged shipments, and an unprofessional delivery creware unacceptable and deeply concerning. We are actively reviewing these incidents with our delivery partners to understand exactly what went wrong and to prevent situations like this from happening in the future.Regarding your interaction with our customer service team, we want to clarify that any compensation offered is meant to acknowledge inconveniencenot to purchase positive reviews. We apologize if our communication gave any other impression, as this is not in line with our values or policies. We take allegations of unethical practices seriously and will review this matter internally to reinforce clear and appropriate standards.Sincerely,************** Team

• Review fromSteven O

  Date: 02/28/2024

  1 star
  Absolutely the worst customer service. I dealt with a woman named *******, who is the rudest, and nastiest person *** ever encountered, in my life.I wish Id never even heard of this company. It has been a total nightmare.

  Sleepgeekz.com

  Date: 05/13/2025

  Thank you for sharing your experience. Were genuinely sorry to hear about your interaction with our team and the frustration it caused. What you described is not the kind of service we strive to provide, and we take your feedback very seriously.Respectful, professional communication is a core value of our company, and we are thoroughly reviewing this matter internally to ensure its addressed appropriately. We sincerely regret that your experience left you feeling this disappointed, and we want to assure you that this is not reflective of the standard we hold ourselves to.Sincerely,************** Team

• Review fromlane k

  Date: 10/06/2023

  1 star
  Having just had spinal surgery I purchased the Platinum /adjustable 2 twin xl with their insider delivery and assembly. It was contracted they would take old bedding to the curb. When they arrived and said they would not touch old bedding delivery was refused. They attempted to charge me return freight which I disputed with my credit card and won. Originally contacted them from Amazon, they offer you $150 discount and no sales tax to go outside Amazon. They are truely Snake Oil Salesmen. Avoid at all cost.

• Review fromPatrick O

  Date: 04/03/2023

  1 star
  Dangerous remote banging underneath bed while adjusting. Mattress slides off.

• Review fromKristen P

  Date: 02/28/2023

  1 star
  Had I been told that they were not an authorized dealer and because of that the mattress has no warranty with Sealy I would have purchased from a different company obviously. Why even have a huge Sealy sign on the outside of the building in your ****** photos then!? The mattress is completely torn at the seam down the whole side of the mattress after only a year of owning it and paying $2,500! Im a small person and can guarantee a mattress of that price shouldnt split open from a 105lb person sleeping on it. Was told by your warranty company to contact ***** even though they know the outcome. You got my money and sold me a c*** mattress. Terrible company!! BEWARE!!! I will be posting my review of this company everywhere possible so no one else is out $2,500 on a defective mattress

• Review fromDr. Sandy M

  Date: 08/06/2022

  1 star
  I want to apply for my warranty because these mattresses are toxic and health hazard. I read the following review and agree with the following review 100%. These mattresses are dangerous and hazardous to health. we sweated through out the night feeling being in oven. Review At first I loved this mattress other than it sleeps hot. 3 months later it is a different story. I have not slept more than 2-4 hours in about 3 weeks. I am miserable. I never thought a bed could feel as hard as a rock at the same time you sink into it. This matress also absorbs your heat so bad it feels like you are sleeping in an oven. Unfortunately, it will cost me more money to ship back than I can afford or make it worth the hassle. So, I ordered another matress and I'm praying I can make it 2 weeks before it gets here. I am so sleep deprived I can barely function