Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this dealership on May 8th, which have resulted in 3 issues from day of purchase. Issue#1- After running my credit and paying the down payment for the car, during the signing process, I noticed that the salesman tried to bypass the accident car fax documents and have me sign the last page without notifying me that this car had been in an accident. Angrily, despite issue #1, I proceeded with the purchase.
  Issue #2- The next day at 6am, I see that a long crack on my windshield as appeared. After inspection I see that the crack is at the seam of the windshield near the VIN#. So I called the salesman and stated, “Hey there’s a long crack on my windshield near and it’s splitting. I thought the service team was detailing and serviced this car”. So he stated that “you can just call your insurance company and make a claim” I refused and stated that I just got this car less than 24 hrs ago … Long story short. The window got repaired.. So thanks to them for the repair. Issue#3- It is 5 weeks later and I am still without tags and plates.. I reached out to the salesman and multiple finance managers, multiple times, to explain that after my temp plate expired I still have no plates to the point that I went to the *** myself and PAID for new plates.
  I am requesting a REFUND for my original plate and tag fees because WHY DID I HAVE TO GO AND PURCHASE ADDITIONAL PLATES AND TAGS?
  
  I will def find a different dealership in the future…

  

  Business Response

  Date: 06/16/2025

  this is pictures for previous complaint that has been responded to 

  Customer Answer

  Date: 06/29/2025

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: I just need clarity on when I would receive my refund.

  
  

  Regards,

  
  

  ******** ******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 06/30/2025

  i will call our tag agency and find out most tag refunds go out with in 6-8 weeks after the customer purchases the vehicle 

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/1/2024 / Bought a ***** ********** and less than 2kl miles it needed a new engine. My thought was to call the dealership and see if i could bring it in. At no point during this process would anyone actually talk to me or return my calls or messages in a timely manner.I didn't get disgruntled or verbally abuse anyone I just wanted to know how to get my car fixed. Especially since the problem was covered under ****

  

  Business Response

  Date: 03/17/2025

  im sorry i missed this email. All older model cars like this are sold as is with all faults. The customer signed this form. However this car has not been back to the dealership since it was purchased. Not a single manager in the store has received a call from Mr. ******* according to carfax it has been to take oil change. Not opposed on trying to help some. This car was purchased as is with all faults!

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Year of 2022 I purchased the vehicle and a few months later needed to take it to my nearest *** due to engine failure. Issues were resolved so they told me. Again a year later the engine again started to malfunction. Again I took it to the dealership. Now again issue accured in November of 2024 and I took my vehicle to southside ***. The dealership kept my vehicle for a week and ran tests and I was called and again told that the issue was resolved. A week later my engine light came on and I took my vehicle back to *** and dropped it off. They kept it a few days again and I advised to please try and figure out the issue because I need my vehicle to get to work because public transportation is not Available in my area. Also due to the fact I am pregnant and I need my vehicle to get around. *** advised they would need to keep the vehicle a third time without providing a rental. Issue is still unresolved today.

  

  Business Response

  Date: 01/20/2025

  Vehicle Manufacture warranty has expired, it does have an extension on the engine if it fails certain criteria. Until the vehicle has a definitive diagnosis we cannot confirm coverage. *** does not cover a rental until a diagnosis is confirmed and falls under the extension. Customer would need to speak with ******************** for assistance, ***********. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  24AUG24:Went in to the dealership with plans to trade in my old car and get into a new one. 25AUG24:**** in to finalize deal and get into the new car. 13SEP24:Had to come back in to resign trade in documentation because the dealer did it wrong 28SEP24:Called for update on payoff and get documents I had never received. 04OCT24:Went in to again ask about the payoff check with a promise that we would be updated with no followthrough. Finally received all of my documents. As of today 10OCT24, my **** trade-in is 2 payments past due to the total of $1,523.10. Although I have not had this car and the dealer promising to send in the payoff check I am still responsible. The account is over 6+ weeks past due and is only going to negatively affect my credit score. I am beyond frustrated with how this entire process has been with the dealer's finance department.

  

  Business Response

  Date: 10/11/2024

  i apologize for any inconvenience. however audi finance would not accept the payoff check from us. sent our check back and said it has to come from an audi dealer only. that is why paperwork had to be redone and payoff sent a different way. we will notify audi again and let then no the date the vehicle was traded 

  Customer Answer

  Date: 10/17/2024

  After two months of back-and-forth and constant frustrating with trying to receive a resolution, the dealership finally complied. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday August 17th, The sales agent encouraged me to apply for financing at the dealership. My mother warned against it, advising me to work through our bank. She also advised me and the salesman that her experience has been that dealerships will often run the consumers credit multiple times, resulting in several inquiries on the consumer report. We spoke about this issue at length. The salesman assured me that she would only be placed with ****** and I agreed to proceed with the application. Following the application, she was informed that a co signer would be needed. Under the belief that my mothers credit would also be placed with ******, she agreed to complete an application. While waiting for the results, I received multiple credit alerts. And now my mother realized that she also has several alerts. I feel we were purposely provided misinformation. We proceeded with the application process under false pretenses. I have to believe the dealership was aware of the financing process and withheld or purposely misinformed me of the of the action you would take to obtain credit approval, which resulted in multiple hits to my credit, and potentially demonstration a violation of UDAAP. After receiving my complaint they assured me they were going to send a letter out to have the inquiries removed, that had yet to happen.

  On Monday August 19th I closed the deal on the car as I was driving home I realized the air was blowing hot air. I returned the vehicle the next day to have them fix it, the gave me a loaner I had to $26 a day on. The car was not ready for pick until Friday August 23rd. After picking up the vehicle I again realized the ac still was not working, I called Southside *** they told me to call ******* ******* since they did the work on the vehicle. I took my car to ******* they advised they were not able to put me in the schedule until Monday and they had no loaner cars available to give. ******* proceeded to call *** to have them give me a loaner. *** responded no that they would not do that, I called *** to express that I haven't had the car since buying it and my experience has been very negative and this bad business. Unlike ***, ******* is doing everything they can to fix the issue and find me a loaner

  

  Business Response

  Date: 08/26/2024

  this vehicle is covered under warranty from ******* and they should have 100% gave her a loaner for that. she may also take it to another store for warranty. we will reach out to customer to help as well

  Customer Answer

  Date: 08/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 22195275

  I am rejecting this response because: As you stated above there has been no efforts to contact me to get this resolved. I am still in a vehicle without a/c, and I have not been able to get a loaner vehicle to get the repairs needed. No one from your business has contacted me. 

  Regards,

  ***********************

  

  Business Response

  Date: 08/28/2024

  ****** is speaking with you to set up the loaner and where to drop it off

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  issue is not with Southside **** but with corporate **** I purchased a 2024 new *** ********* 12/30/23. June 24, the chrome trim, driver side door, came un-glued. I took the vehicle to Southside *** 6/20/24. They indicated the replacement part is on back order and that I was not the only one with this issue and that other customers have been waiting over 60 days for the part to arrive. I'm looking to bring wider attention to this issue and to have someone reach out to *** to facilitate a faster resolution and repair of all *********s with this issue. Customer # ***** / Invoice # ********** / invoice date 6/20/24

  

  Business Response

  Date: 07/31/2024

  i understand your frustration with this issue. unfortunately, we are just as frustrated and have to wait on parts from the manufacturer for parts. we apologize on the parts delay but we are simply waiting for parts that are backordered. as soon as they come in we will notify you.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2023 *** **** to Southside *** of Jacksonville on 1/19 for an oil change and tire rotation. While I was at a doctor's *********** the service department called and spoke to my partner about my car (1/19 at 12:56pm), telling her there was a problem and advising her not to have the service done because doing so would result in the need for a new oil pan. The representative suggested the problem was created by a previous service (which I had done at ********************, **) and that I should take it to them to fix the problem. My partner told the service representative not to do any work on the car. When I returned from the doctor and called Southside ***, I was told the oil was drained from my car, the oil pan was damaged, and I needed a new oil pan. At that point, I approved replacing the oil pan because my car was undrivable. Because the oil pan was on backorder, I had to rent a car to drive to my home in ********, ** to get to work. When I returned to Jacksonville on 1/22 I did not pick up my car or pay for the repairs because I did not approve the work that resulted in their need nor did I cause the problem that necessitated that work. I tried getting help from *** corporate but they insist this is the problem of independent service departments. Southside *** insists I approved the oil change and they had no k***ledge of the potential problem with the oil pan until after they removed the oil. That despite the fact that my partner took a call and instructed Southside *********** not to do anything to my car. Southside *** *** says I am lying about the call before the oil was drained. Southside made the mistake and they are trying to pass the cost onto me instead of ack***ledging they drained the oil k***ing it would result in additional repairs without my permission.

  

  Business Response

  Date: 02/01/2024

  Mr *********;

  had his car serviced at ****** they used the wrong parts and damaged his car where it needed a new oil pan drain bolt and washer. ****** also used aftermarket parts onhis car. the damage done to his car has nothing to do with southside **** Southside *** even helped get *** corporate service memebers involved to help *********** get his money back from ****** 

  *********** did tell ****** to fix the car as it would not be drivable and agreed to the repairs and that *********** would get ****** to pay him back as we provided *********** with a video of what they did to his car. Southside *** did nothing wrong at all. *********** is *** trying to go after us to give him his money back becasue ****** told him they wont pay him back for the damaged they caused. Southside *** *** has *** corporate reps trying to help *********** get his money back from ******. none of this was any fault at all of Southisde *** we performed the repairs correctly as requested 

  Customer Answer

  Date: 02/02/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21228330

  I am rejecting this response because:

  Southside *** is pretending an important part of the entire interaction didn't happen and it is that part that makes them responsible for the cost of the repairs. Despite what their response says, my partner was called before any repairs were done, (not by ****** who was at a lunch), told the plug was faulty, and advised to do no repairs. I have the time of the call in my phone and my partner took notes from the call. I only authorized the replacement of the oil pan after I returned from my *********** and ****** told me the oil had been drained. At that point, my only recourse was to replace that pan because my car was undrivable. The video sent (received while I was in my doctor's *********** and not viewed until after the oil was drained) did show a problem with the oil pan, which the tech verbally noted, and the call made to my partner (because I was in my ***********) advising me not do change the oil came minutes after that video was sent. Southside *** knew there was a problem created by ******** and removed the oil plug anyway without my permission. I suspect this was the result of a miscommunication between the techs doing the work and the two service advisors, probably because ****** was at lunch when the problem was discovered and the call to advise against the oil change was made. Southside is correct that the problem with my car was caused by ********. The advisor who called my partner told us to take the car back to JT's since they created the problem. I would have made sure ******** fixed the problem, but Southside made that impossible by draining my oil knowing there was a problem and without my consent.

  I tried to get JT's to live up to their responsibility and I was lied to and told they had installed a *** drain plug. I then called *** corporate. After several days, I was told by ***** that the problem was between independent service providers and corporate couldn't help. It is great that Southside is now working with *** corporate to get ******** to pay for the repairs. My effort failed. The bottom line here is that I never caused the need for the repairs in the first place. If Southside had honored the direction of my partner, to do no work, I would have taken the vehicle back to JT's and Southside would have no responsibility here. It was the mistake in communication between two different advisors and the techs doing the work that created Southside's responsibility. I'm not trying to duck my responsibility here.

  The ultimate irony here is that ******** knew there was a problem with the oil plug when I brought it in for a previous oil change. Instead of making it a warranty claim, like it should have been, they chose to put in a non-standard plug. The sad part of this is that *** corporate has been unwilling to step in and make this right. I have not trust in either JT's or Southside to service my new *** and I have no faith that *** corporate cares about the quality of their service departments or customer service generally.

  Regards,

  *****************

  

  Business Response

  Date: 02/02/2024

  you where also called and authorized the repair and had no issues until the dealership that broke your car is refusing to help you 

  Customer Answer

  Date: 02/05/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21228330

  I am rejecting this response because:

  Southside *** is still ignoring the fact that they advised my partner to not change the oil and then went and did it anyway, forcing me to approve the replacement of the oil pan. I would have been happy to take it back to ******** to have them fix the problem, but Southside did not give me a chance. At this point, Southside isn't even denying that they called and advised against removing the oil plug. This dishonestly, lack of accountability, and clear disregard for customer service shows that ********************** is clearly not a dealership that can be trusted to work honestly with *** ******************* considering taking their *** to Southside should think twice. 

  Regards,

  *****************

  

  Business Response

  Date: 02/07/2024

  no we are no. you had a convesation with ****** after tht and advicsed ****** to do the repairs 

• Initial Complaint

  Date:12/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ***** *****. I talked to you by telephone the week before Thanksgiving. I am sorry for getting back to you so late but I have been undergoing medical treatments from surgery. You emailed me the appropriate forms to file a complaint and now I am sending them back so you can review it. My situation was concerning a new automobile I purchased from *** Southside in ************, ******* in December 2022. My wife and I had a pre-approval loan from ****** ****** *****. We purchased a **** *** *********. We bought an extended warranty for almost $8000.00 on the date of purchase. It was explained to us by the Finance Director (******* "****" *******) that if we decided to cancel the warranty, we could do so. In June of 2023, I drove my *** to Southside *** Dealership to have my first Oil change conducted. While I was there, I went to the Finance Office talking to *** ******* to stop my extended warranty and to have the remaining balance refunded to my ****** account. I signed all of the documentations to complete this process. *** ******* showed me on the signed documents that my refund would be in the amount of $3,147.98. I asked him for a copy of the paperwork. He told me that the copy I signed had to be expressed to ****** via the internet and he could not give me a copy. He said the process to refund the money will take 3-6 weeks. He said ****** will call me when the check has been processed. Approximately 6 weeks later, I called ****** to verify the transaction of the refund. I was told by the loan department manager that no check was ever sent by Southside Kia. I then called Southside *** via telephone for several days in which I could never talk to *** *******. I then requested to speak to the General Manager (*** *******). Staff members who answered the telephone told me that ** ******* Office was not at that location and they could not give me any information over the telephone. I asked several times about The ****** ********** ***** and if there was anyone I could file a complaint with. They told me no and it wasn't a complaint department. I then requested his email address. I was told that was privileged information and could not be given out. Another week passed and I decided to drive to Southside Kia. When I drove up to the dealership, I noticed *** ******* standing in the lobby.  When I entered the building, *** ******* went into his office and closed the door. I told the sales manager that I was there to see *** *******. He wrote down my name on paper and told me that *** ******* was with a client and it would probably take a while before he was finished. I told him no problem, I could wait. After about 2 hours. *** ******* came out of the office. There were no clients with him. He asked how he could help me? I went into detail about the warranty refund and the process. I also asked him about getting his email address. He told me that I needed to be patient for another three weeks and he then gave me his and *** *******'s email address. Instead of three weeks, I contacted him via email and requested to see proof of payment to my ****** Account. *** ******* sent me an email on 12 Oct 2023 with a copy of a check that was supposedly processed on 27 Sep 2023 for the amount of $3147.98. I printed out the email with the check listed and took it to my branch office of ******. The service representative had her branch manager examine the email. After several calls to the Automobile Loan Department, the branch manager told me that this check was never sent to their loan department and was not good. She told me that Southside *** showed me a check that had a mailing address ****** doesn't use as business or has never used.  The mailing address on the check was listed as ****** ****** *****, **** *** *****, *******, ********, ***** for the amount of $3,14798.  She gave me the correct mailing address which is: ****** ****** *****, **** *** *****, ************, *******, *****. The branch manager of ****** explained to me that this has always been their mailing address for processing loans. She also said that all of the automotive dealerships in the area and surrounding areas have this mailing address in their files. She told me that I should contact Southside Kia to cut another check for processing and tell them to use the correct mailing address that they should have on file for business. On 2 November 2023, I sent emails to *** ******* and *** ******* concerning the conversations I had with ****** and gave them the correct mailing address so a new check could be processed. *** ******* replied that he just forwarded the correct address to his accounting office where they will cut another check and send it to the correct address. After several weeks of not hearing anything from *** ******* or *** *******, I sent them another email on 11 Dec 2023 in reference to getting an update on the refund check. So far, I haven't heard anything from Southside Kia. I also called ****** ****** ***** to check and see if they had received a check for refund in my loan account. I was told that no check had been received. I have attached the emails I have received in corresponding with Southside Kia. All I am asking for is a refund of what was promised and due to me.

  

  Business Response

  Date: 12/22/2023

  i apologize for this got getting hadled in a timely  manner as the first check to ****** was in november. i had a new check issued today and it will be delivered to ****** on Tuesday the 26th 

  i will have **** email you a copy of this check as well today 

  Customer Answer

  Date: 01/17/2024

  this is ****** ***** *****. I just wanted you to know that I just read your response about my complaint. I am sorry I haven't responded back because I have been hospitalized. I did get a positive response from Kia Southside ************. They did give me my refund and deposited the total amount in my ****** account. I am  truly sorry for not responding to you earlier. Thank You for everything you did for me.

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  

  Business Response

  Date: 10/18/2023

  ************* was requested to sign an authorization of lien release.  The finance manager reached out and the customer did not respond.  After multiple attempts of obtaining the signed form, the customer called ******** and they told that the check was already received and she would no longer cooperate.  We then spoke with ******** and they would allow us to complete a verbal authorization for lien release, but customer still refused and hung up on the finance manager.  After speaking with multiple supervisors, we were able to obtain lien release with the documents that we already had.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  since 06/17/2023 after purchasing a used **** *** ******** my life and children's life has been in danger from kia product . I called to inform them of the issue that was going on with my vehicle. first i notice the oil light would flicker on and off had it check at a oil place and they stated my oil was fine nothing needed to be changed. second my battery went out and the Battery port causing the vehicle to completely shut down with the wheel locking up on me in traffic almost causing a major accident. My Advisor was ****** such a lier he let my car sit form july 12 up until Aug 6 when I decided to have it towed back home to have someone to diagnose my car had me going around the world towing my vehicle. Just to find out the code’s coming up was ***** bearing issue. Tow driver took pictures because after trying to pick my vehicle up from kia ****** stated they couldn’t find my vehicle. So the tow driver left had to repay for them to come back out. Just to find out my vehicle was pushed to the side like it wasn’t nothing. He told me I would have to pay 10 thousand dollars do to engine issues and other issues lied just to keep from repairing my engine. I’ve been out of so much money dealing with Southside if you’re a women they will mislead you and play games. I’m now out of a vehicle no loaner was never offered an the settlement against kia the dealerships aren’t honoring the terms of their agreements. I have documentation pictures and proof of their lies and pushing people away. Justice for people should be served from Kia faulty products. Instead of lies Southside Kia you all should be wanting to help but of course y’all get paid to lie to your customers our safety are financial issues doesn’t matter. How can y’all even live knowing y’all are just as faulty of the billionaire getting paid to put his faulty products on market . Overwhelmed will guess what we are to and stressed out behind investing our money into a corrupt company like Kia. It’s sad

  

  Business Response

  Date: 08/11/2023

  Vehicle was initially brought to the dealership June 21, 2023 with the concern: vehicle powered down while driving. Customer declined diagnosis and took the vehicle. According to ******, the vehicle was bought June 2023 from Driveline. Per Kia guidelines, if the vehicle has an existing engine concern and purchased at the Auto Auction the engine would not be covered. If the customer has a *****, the customer would need to authorize $450.00 to diagnose the vehicle. Once diagnosed we would submit the test results to Kia and they would make the determination whether the engine is covered under Warranty or the Customer's responsibility. Kia may request maintenance records, showing the vehicle was maintained and not neglected. According to ******, there is not a history of consistent maintenance. Customer may also want to return to Drive Line, where the vehicle was purchased for assistance.

  Customer Answer

  Date: 08/14/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: My vehicle is under a class action lawsuit. Where I bought it from shouldn’t withhold me from any type of services. My car hasn’t been abandoned and services has been kept up on my vehicle. If I’m not mistaken in the lawsuit paperwork it’s stated no one should be charged for services long as ***** codes are diagnosis and a update had been completed . You guys never probably diagnosed my vehicle and I have records & proof of findings instead yall reset my codes on my vehicle and kept sending me to different repair shops who also have records of the lies.Poor service an faulty people. 

  
  

  Regards,

  
  

  ******* *******

  
  

  
  

  
  

  
  
  

  

  Business Response

  Date: 08/16/2023

  as stated before the customer declined diagnostic. there for no information can be sent to kia of any findings the this vehicle. kia will aslo ask for service records and customer must provide them. if kia covers the repair there will be no charge for diagnostic. if kia declines the customer is responsible for the charges. if you think you have any class action lawsuit that is with kia the manufacturer not the dealership you declined to have us  look at your vehicle. i would also contact the dealership that sold you this vehicle. Dealerships are not the manufacturer there for we are not involved in any lawsuits you are trying to claim.