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Business Profile

Pet Store

Petland

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a puppy at 3 months old by the end of may 2023. She was fine for one week, after that, she's been sick ever since. We have spent hundreds of dollars on this dog and she is still sick. She doesn't hold her food and always has diarrhea. I have made numerous calls to Petland in Jacksonville and no one will return my calls and even lefts messages. I looked up the reviews on this business and I only wish that I read them before buying this dog, all these people paid $5000 for their dogs/puppies. One woman puppy died within 2 hours of bringing it home. To me it seems like a scam to sell sick dogs and get money from unknowing customers as to the health of the puppies they purchase. I just want to be released from my contract with Comenity Credit Card because if we have to continue to pay money for vet bills at lease we can pay the vet bills without the addition of paying these people $5000 for a sick dog.

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