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Business Profile

Pizza

Dominos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/23 I placed an order in the amount of $37($2 tip included) . Order was made wrong I requested a refund. This is a franchise location so the owner told me he would not be doing a refund. But that he could remake the order but that I had to return the pizza. Well how can I return an entire pizza if we didn’t discover there was no sauce be the first slices were already taken off and bitten. There was no sauce on the tots ordered as well. I’ve reached out to Dominos Corp. and no resolution. Also ordered chicken literally there was one small cube of chicken per slice. Everything is also overcooked.

    Business Response

    Date: 11/10/2023

    To whom it may concern,

       Domino's store #**** has refunded the customers money and apologized for the inconvenience. ****** store doesn’t refund regularly , instead we offer to redo the order fresh that same day. 


    Thank you for your time

    Customer Answer

    Date: 11/21/2023

    Issue has been resolved, thanks! 

Dominos is NOT a BBB Accredited Business.

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