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Business Profile

Portable Toilets

TOI TOI USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Toilets.

Complaints

This profile includes complaints for TOI TOI USA's headquarters and its corporate-owned locations. To view all corporate locations, see

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TOI TOI USA has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by this company in August of 2023 after they acquired ****** *********/ **** **** *********. They initially claimed that I was delinquent on 35 invoices over a one year period. All payments were made by credit card and I sent them all of the pay stubs showing that I had paid them. They refused to accept this as proof and demanded that I go through a years worth of credit card statements and pick out these "missing" payments and prove that I had paid. The problem with that is there is no reference on any of the payments as to which invoice was paid for each payment on the statements. Mixed among the payments that they correctly recorded, there is no way to differentiate which payment is for what. Also, nine of the invoices were for an account that had been closed out since March of 2022, but the invoices were for additional months after that. I disputed their claims and they went silent for almost a year. In June of 2024 they sent me another list, where the first 21 invoices from the first list were gone, but they added 22 more, making the new total 36, which still includes 2 invoices from the job that was closed in March of 2022. The additional 22 invoices have no information on them as to what they are for. No address, no job names. After disputing this multiple times with this company, Toi Toi has refused to provide proof for any of these invoices and has sent my company to collections. I have disputed this claim with the collection agency but I fear that I am going to have to use my attorney to protect my credit score if this continues. Toi Toi has terrible on site service and terrible customer service. They clearly lost their records during their transition and now they want me to clean up their mess. I have a spotless payment record with all of my suppliers and vendors. Since I terminated their services, they have harassed me, demanding payment and ignored my questions about the fraudulent invoices.

      Business Response

      Date: 09/27/2024

      Hello *****,

      We apologize for this invoicing inconvenience. Our aim is to keep billing simplistic and with the acquisition we have had to work through some issues.

      I believe our local Outside Sales Account Executive, *****, just reached out to confirm that we have cleared your balance and rectified this issue.

      Thanks for your patience.



      Customer Answer

      Date: 09/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





      Regards,



      ******* ******




       

    • Initial Complaint

      Date:10/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 28, 2023 I received an email with a fraudulent invoice for $344.70 from Toi Toi USA LLC for services provided to another resident in my subdivision. I tried to contact the vendor by phone but gave up after being on hold for more than 30 minutes. I then sent a detailed email to the vendor explaining the error and including the invoice. Today I received yet another invoice in the amount of $459.60. I have sent yet another email to the vendor but I doubt they will respond. I fear that my credit rating will be negatively affected by this persistent fraud perpetrated by this irresponsible and unresponsive business.

    TOI TOI USA is NOT a BBB Accredited Business.

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