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Business Profile

Propane Supplies

AA Bottled Gas And Fuel Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane Supplies.

Complaints

This profile includes complaints for AA Bottled Gas And Fuel Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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AA Bottled Gas And Fuel Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the month of August 2022, we identified a propane gas leak involving a fire pit. Our regular servicer was contacted (Ferrel Gas) to come out and take a look. We were informed at that time the repairs would involve replacing the lines/connection which is something they did not handle. There was no charge for this visit. We then contacted AA Bottled Gas Co Inc. and explained the situation to the representative who answered. She proceeded with making an appointment for a field service technician to come out. When the technician arrived, the issue was explained again. His immediate response was that they don't handle this kind of work and left. The following month, a bill was received for $122.25. At no time was there an understanding that we would be billed for a "service call" for a service that was not even performed. The company representative should have known this work was not handled by the company but still scheduled the service appointment. At least 2 attempts were made to discuss with the business between myself and husband to no avail. The amount currently due is $129.25 due to added on late charges of $1.75 per month.
      AA Bottled Gas Co Inc. appears to be deceiving customers. At no time was the service fee mentioned in advance of scheduling the appointment and it would seem appointments are scheduled even if it's work that do not perform. This is not an honest business practice.
      The request is to adjust the invoice bill to $0.00.

      Business Response

      Date: 01/09/2023

      Good morning - We are AA Propane Gas Inc.  -we are not affiliated with AA Bottled Gas to whom this is addressed. Only responding to make aware this did not land at attended destination 

      Regards

      -****** *

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two is***s:

      -1: I had a large gas tank from this company since about 2019. Firs is*** was that I went to pay my bill in person. They said they couldn’t take payment by card at that moment. They ended up taking my credit card but they never charged it. I was saddled with hundreds of dollars in interest which I paid because I didn’t think I had a choice.

      -2: in July 2022, we sold our house and moved from our residence at ***** *** **** **** *****, ************, ** *****. My wife spoke with *** on 7/2/2022, and she confirmed final payment. My wife requested they come and get the tank. They said they couldn’t at that time but would do so shortly. My wife was clear with her that we were moving. To date, the tank still hasn’t been picked up and this company continues to send us bills.

      This company has an atrocious billing system which results in overbillings, non Billings, and consistent errors. All my friends in my former neighborhood have is***s with this company.

    AA Bottled Gas And Fuel Company is NOT a BBB Accredited Business.

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