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Business Profile

Radiology

Precision Imaging Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

This profile includes complaints for Precision Imaging Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Precision Imaging Centers has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a brain mri done here that was misdiagnosed and signed by radiologist md which was sent to my doctor. It was later found to be dementia by another neurologist at **** ****** looking at this MRI. The **** ****** has stated it was misread by this radiologist. I have contacted this facility and spoke to ****** who was sarcastic saying doctors diagnose dementia randomly as they are sloppy. This facility is sloppy not the **** ******. Not knowing I have ****** without the **** ****** has caused me loss of job and doctor thinking I just have extreme anxiety and depression. How many other patients paying thousands of dollars and their doctors unable to treat them correctly? Due to this I have been deemed disabled and lost my job and knowing something more was wrong with me and no one caring caused many traumatic issues and they need to be held accountable. My complaint has been noted in their system by negligent radiologist, ****** and by the **** ****** stating it was read wrong by this facility. I feel they should be financially accountable to me and made public for other suffering patients undiagnosed so that their scans be reviewed by competent doctors

      Customer Answer

      Date: 08/03/2024

      Would like communication/compensation for neglectful diagnosis by radiologist MD. They act like it’s not big deal not to read these expensive tests properly with over 3000 images. Just another greedy business pushing people thru and not taking the time as a licensed medical professional to do their job efficiently putting patients health and treatment at risk. Will he contacting ** **** ** ******. 

      Business Response

      Date: 08/19/2024

      Hi *** ***** ******* - 

      Upon getting feedback that there could be a discrepancy in the read provided to the referring provider, ******* ******* ** the study was referred for a second look.  Our neuro section director, *** ***** *****, determined that no further addendum was needed and he stood by the results. As a diagnostic study, the results go to the referring provider to develop a plan of care.  This may include additional testing, therapies, etc.  It is out of our scope as diagnosticians to prescribe any plan of care. The results of a MRI of the brain used for a plan of care by the treating physician do not lead to the assumptions filed in this complaint. The plan of care is the causation to future outcomes.

      In reference to dementia, I point out a statement recently published in our professional journal:

      Ultimately, from a diagnostic or therapeutic perspective, the use of cerebral spine fluid biomarkers, amyloid or tau PET scans, and recently developed plasma biomarkers remain key for diagnosing neurodegenerative diseases, the researchers wrote.

      We find the claims of loss of employment without merit from the results of a MRI that was used by the treating physician.  We stand by our report of the MRI submitted to the treating physician.

      Additionally, when a provider has a question regarding clarification of an interpretation of a diagnostic study, it is usual and customary for the treating physician to address this peer to peer; physician to physician.  This was never requested.

       

      Customer Answer

      Date: 08/26/2024



      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


       Complaint: ********


      I am rejecting this response because:Clearly seen is the great loss of the hippocampus on the right. I will be referring this to the ** **** ** ****** and I have already sent the info to a ******** *********** ****** who are referring that to their ********* ****. This is about everyone paying for expensive tests and radiology MD’s not being thorough in their readings and therefore people going undiagnosed as the physicians place their trust in you. Doctors I have spoken to are greatly concerned including my PCP and the **** ****** where I am being treated by their neurology depts for my condition and they have documented that your facility read as normal when it was not. 

      I was not asking for loss of employment compensation. I was expressing your neglect and denial for all. 


      Regards,


      ***** *******






    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 9/1/2023, I had an appointment for a cat scan. I was told by PRECISION to pay for my portion or I could not get the test done , and of the bill after insurance (**** ***** ****** )which at that time I was charged $390.65. So I paid and i used a credit card **** ****** card *****. I got my statement of benefits from my insurance company a few days later that Said I was only supposed to pay $310.36. I called Precision Several times spoke to *** *** **** first time speaking to someone named ****** on 10/10/23 , explained I needed a check refund as the original payment I used was not available to be refunded. (acct # changed) He said it would be 2 weeks. I called again on 11/03/23 spoke to ****** and told the same thing 2 more weeks. Then I called 11/20/23 spoke to ******** who said the payments go out in batches. And that they always wait til they have a bunch of refunds and send them out when they reach a certain point. She also told me if I spoke to ****** that the account does not show any contact and that ****** has no idea what she is doing. So ******* told me she would escalate it and send an email on my behalf requesting an expedited refund and that the person in charge of refunds was someone named *******. I also got the email for ******* and emailed her as well as have gone on the website for the **** ******* location and to date i HAVE NOT RECIEVED A REFUND or a response. I REQUEST A REFUND as I have been waiting now 3 months for this,

      Customer Answer

      Date: 12/06/2023

      Hello ***** **********

       I received your request for the hippa allowance and tried to send the fax however the number you gave is not picking up to recieve the fax.

      please let me know if there is an issue on your end.  Also if there is another way I can send it to you. 

       thank you 

      ***** ********* 

      Business Response

      Date: 12/07/2023

      **** *******************

      I wanted to apologize for your experience with the billing team at Precision Imaging Centers. After reviewing your account, we issued you a refund today for $80.29, and mail it to your home address. I certainly understand your frustration and will be working to address this workflow process. 

      If you need anything else please don't hesitate to reach out to me at ***** ********* 

      Again, I am so sorry for you being inconvenience. 

      Sincerely,

      **** ************

       

      Customer Answer

      Date: 12/09/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received the refund check in the mail today. I will send **** a thank you note to follow up.  I appreciate all the help given to resolve this issue.  Almost 3 months to the day.   Couldn't come at a better time. Medical bills are piling up. 





      Regards,



      ***** ******************




       

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Precision compromised my private and sensitive data in November 2022!!

      They have been hiding it for several months!! For several times I've been contacting Precision by phone and online, and last week the representative promised that the manager will contact me soon, but nobody did!!
      IDX service said that Precision proposed monitoring service is NOT enough to restore my ID, driving licenses, health info, credit card, other info and it's only will be monitored for 24 month which is not enough!

      Please restore my identity, credit card, driving ID, and delete all my data from the web and all dark brokers ASAP and provide protection!

      Business Response

      Date: 08/02/2023

      Ms. *****

      In reply to your data breach concern, we have no evidence of misuse of your personal information as a result of this incident. We took all of the appropriate steps to secure your data. Also, we do not store credit cards and do not have your driver's license on file. 

      We are providing free identity protection service for you for the next 24 months. In order to enroll in this free service, you need to call ************ or you can do it online at the top of the letter. 

      Sincerely,

      **** ************

      Compliance Director

      Email: *******************************

      Phone: (904) ******** **** ****

      Customer Answer

      Date: 08/24/2023

      Dear BBB,


      Please help, do not close this case and please ask the Precision to make it right!


      Precision compromised my data! Please ask them to restore my identity and delete all my data from the web and all dark brokers ASAP!!
      IDX service said that Precision monitoring service is not enough to restore my ID. driving licenses, health info, credit card, other info and it only monitors for 24 month which is not enough!

      Please provide better restoration and protection service! 


       Exposure Alert 
      Hi *****
      We found your personal details posted to InfoTracer, LocatePeople, PeopleWhiz.com and 83 other sites. This information can be used by identity thieves, hackers, scammers, criminals, stalkers and anyone else in the world to act against you.
      https://www.**********

    Precision Imaging Centers is NOT a BBB Accredited Business.

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