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Business Profile

Safety Clothing

Full Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safety Clothing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First of all - the phone line for this business is apparently on “eternal off-line/ off the hook!!!! Second have sent repeated emails hoping for a response but ZERO RESPONSE!!! My current order *********-SO needs a size update but NOTHING, ZERO RESPONSE, PHONE LINE REMAINS BUSY!!!

    Business Response

    Date: 11/08/2024

    Item ********** has been updated to size large. Thank you for your patience while we go through additional hiring/training.

    Customer Answer

    Date: 11/08/2024

     


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ***** *********




     

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shirts that did not fit. They charged me over $20 in shipping fees.
    They charged me to ship it, and to return it. My refund was only $49.63, and I paid $73.07.
    I would like to have paid for one time shipping.

    Business Response

    Date: 03/27/2024

    Shipping is a service provided and paid to the respective transportation company. This is a sunk cost and something we are transparent about during checkout and while setting up a return. We have issued a goodwill one-time refund of the return shipping fees in this instance. Thank you!

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 4 pairs of elastic insert work pants from Full Source on 4/28/23. Receipt is enclosed. This is the size and type pants we have always purchased. When they arrived they were not the correct size. I emailed the company. They asked for pictures. I sent them all they required. They wrote back saying there was a disclaimer stating the pants are one size when not worn and another size when worn. They said they would not exchange them for the correct size. Enclosed are the emails and a picture showing the pant size. All we want is to exchange them for the correct size.

    Customer Answer

    Date: 05/22/2023

    The original receipt.

    Business Response

    Date: 06/02/2023

    Items labeled in a tricky way from the manufacturer. Working on exchange with customer for the next size up.

  • Initial Complaint

    Date:03/15/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online for 3 large uniform tops. When my package arrived, I had 2 Large and 1 Medium. I contacted them and they asked me to submit a photo of the Medium shirt. I did that and waited for my new one to come. It never did and I can only use 2 of the 3 shirts I purchased.

    Business Response

    Date: 03/21/2023

    Item was reshipped and has been delivered.

  • Initial Complaint

    Date:01/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered 6 shirts from this company on January 2nd totalling $118. The company only shipped 1 shirt which was delivered on January 27th and will not ship the remaining 5 shirts to us. When we try to reach out to them they state that they have already shipped them. The tracking for the remaining shirts shows that a label was created on January 10th but was never shipped. The company is of no help in trying to resolve this issue or to refund our money for the shirts that we never received.

    Business Response

    Date: 02/06/2023

    A claim was processed for the lost package with shipping carrier. A refund was processed to the original payment method for the 5 shirts.

Full Source is NOT a BBB Accredited Business.

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