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Business Profile

Tree Services

Prolific Outdoor Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prolific Outdoor Services LLC crew trespassed on my property and damaged/ruined my wire fence, damaged my front yard grass, put holes in my backyard and filled it with tree limbs, leaves debris, and they cut a tree down in my backyard without my permission and left the tree trunk. See attached, "Description of my Experience."

    Business Response

    Date: 09/18/2023

    Hi I wasn't responsible for the damage fence. But the fence was repaired. See photos

    Customer Answer

    Date: 09/22/2023



    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]


     Complaint: ********


    I am rejecting this response because:


    Regards,


    ******* *******

    SEE ATTACHED






    Customer Answer

    Date: 10/24/2023

    As a follow-up of our recent telephone conversation, I am requesting that Complaint #******** - Against Prolific Outdoor Services LLC be re-opened because my backyard fence is botched up (is deplorable and much less than the original condition before Prolific Outdoor Services LLC crew used their equipment to ruin my wire fence; further, I am providing you with pictures (attached) which is evidence that Prolific Outdoor Services LLC damaged another part of my fence which was not shown on the pictures ******* ******** provided you earlier. 

     

    Moreover, along with my ruined fence, ******* ********, Owner of Prolific Outdoor Services LLC has done nothing to compensate me for cutting down a tree in my backyard without my permission, and left a tree trunk in my backyard, there is still areas of missing grass in my front yard wherein Mr. ********'s crew had their equipment in my front yard; debris was left in my backyard and several holes (I provided you with pictures of the damages with my original complaint.  Prolific Outdoor Services LLC trespassed on my property and left damage.  Therefore, I continue to request the amount of $5,000.00 to pay professionals to fix the damages that Prolific Outdoor Services LLC has done to my property.

     

     

     

    ******* *******      

Prolific Outdoor Services LLC is NOT a BBB Accredited Business.

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