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Business Profile

Web Design

Aspire Design Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm writing about my dissatisfaction with Aspired Design Solutions in regarding the creation of a website for my foundation since 2022. I entered into a contract with Aspired Design Solutions to design and develop a website for my foundation, ************************* The website was essential for our charitable organization's mission, and I believed in the expertise and professionalism that your company had promised to provide. I paid $400 for their services, and I provided all the necessary information and content required for the website development. However, from the outset, there were delays in the project's progress. I was patient and understanding, as I recognized that unforeseen issues can arise during web development. Yet, as time passed, the project failed to make any significant headway, and communication from your end became sporadic and unresponsive. My emails and phone calls were either ignored or met with vague promises of progress. Months have passed since our initial agreement, and I still do not have a functioning website for my foundation. Despite my numerous attempts to seek clarification, updates, and a resolution to the situation, I have been met with indifference and a complete lack of professionalism from your company. What is even more disheartening is that I have yet to receive a refund for the funds I paid to Aspired Design Solutions. The lack of progress and complete breakdown of communication has left me with no choice but to seek a resolution through this formal complaint. I trusted Aspired Design Solutions to deliver a crucial element for my foundation's success, and your company has failed to meet even the most basic expectations of timely, efficient, and responsive service. This lack of professionalism has caused substantial harm to my foundation and its mission. I hereby demand an immediate resolution to this matter. I expect a full refund of [Amount] for the services that were never provided and for the damages caused by the delay.

Aspire Design Solutions is NOT a BBB Accredited Business.

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