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Business Profile

Windshield Repair

Glass Doctor of Jacksonville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glass Doctor was a subcontractor for Bath Planet. They were hired to install a glass door on a shower. The gasket on the bottom of the door failed. For the past two plus months, I along with Bath Planet have been asking for a replacement. Glass Doctor does not wish to come to ********** for such a simple replacement because of the driving time involved. At their request. I agreed that they could mail me the part and I would self-install. They keep telling me it was mailed but I have never received it. After many attempts over the phone, they are no longer responding to my calls. I just want the part.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my windshield replaced and covered under insurance on 12/05 and the windshield received chip damage on 12/08. I received a call from ******* on 12/13 inquiring about payment from the insurance company, in which I told her that I was waiting for a check from them and would come into the office to make the payment. On 12/14 I came into Glass Doctor to remit payment in the amount of $412.68 via card. While waiting to make the payment I mentioned to ******* and ***** that the windshield got chipped the week prior and asked if it can be covered since I just got a new windshield. I was told they would need to look at the chip to see if it was repairable. *******, *****, and another gentleman each looked at the windshield and stated they could not determine if it could be fixed and to make an appointment for the technician to determine how to proceed.On 12/19, I brought my vehicle in at the appointment time of 10:30AM. and the technician began repairing the chip. I was not given an estimate at any time beginning with the inquiry, the appointment scheduling, or the day of service. After the technician finished repairing the chip, he brought my keys to me in the office and I said good-bye to ***** and the other service rep. **** again, I was not provided with an invoice nor asked to sign any documentation. Upon leaving, I received a notification from my card company informing of a payment in the amount of $91.38 to Glass Doctor. I immediately returned to Glass Doctor to inquire about a charge I was not aware of nor authorized. ***** was on the phone with *******, who stated she was not in office and does not know why my card was charged without my written or verbal authorization. ***** stated any refunds we need supervisor approval and informed that she would get in contact with you.There are two presenting issues at hand:1. I asked if the chip repair was covered under warranty and was told it would be if the technician can repair it.2. My card should have NEVER been charged for a service that I was told would be covered and did not give authorization for payment.Given the poor communication (misleading) and unauthorized charges, I should receive a full refund in the amount of $91.38.

Glass Doctor of Jacksonville is NOT a BBB Accredited Business.

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