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Business Profile

Carnival

Big Fun, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carnival.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flight from *** to MCO delayed by 3+ hrs due to hurricane and in *** we call carnival support, and we are told to be on port before 3:30pm, we are still able to onboard. However, we arrive at port at 3:17pm (see lyft receipt) and told the onboard no longer available. So we cannot take the cruise. If you told us earlier onboard ending time will end before 3:30pm, we will not fly to MCO Please help refund the booking fee and compensate fly ticket and 1 night hotel near the terminal as we are exhausted due to get up very early and catch flight, heading to port and refuse to onboard We made our best effort to arrive in time. Especially you told me if we arrive before 3:30pm, we can still onboard, but the outcome is not the case. Whats more, when I make booking, hurricane related doesnt need insurance. And the insurance more designed for volunteer cancel or reschedule with high fee and deductible Last but not least, I want to re-emphasis if you told us earlier we can not onboard even if we are on port before 3:30pm, we will not fly to MCO. So not only the airline delay is at fault, your customer agent also at fault leading us did not cancel flight on time and extra hotel stay expense occurs

Big Fun, Inc. is NOT a BBB Accredited Business.

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