We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Escape Room

Will to Escape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Escape Room.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/20/23 My 13 year-old son paid $80 for 2 tickets to the escape room. When he arrived, he was told he was too young and that he should have read the terms and conditions. He was sent away without a refund, a voucher, or any other resolution.My husband called. He received no resolution and was told "too bad." He asked for contact information for the owner. He was not given that contact information but was told the owner would call him. We have not received a call.I just went through the registration process for the escape room. One is asked for a date of birth and can proceed with a child's birthday. Yes, there are terms and condtions, but a child should be desisted from continuing upon entering a birthday. There are no acknowledgements or checks for the terms and conditions. My son and husband were treated very poorly. I do not appreciate the inability to seek a resolution. This was my son's money. I would like it refunded. I do not wish to set foot in this business.

    Business Response

    Date: 01/24/2023

    When the reservation was made there was a box that had to be checked in order to proceed with the payment.  The box is agreeing that you read the terms and conditions.  In the terms and conditions it say that any children under the age of ************************ the room with them.  We also cant refund at the time of the reservation.  We sell time and since all the games are private if someone reserves a time we cant resell that time.   Her husband never asked for contact info he asked for someone to contact him and he was told that the owner was out of town and if he was to call he would tell the same answer.   The reservation was made after agreeing to the terms and conditions.   

    Customer Answer

    Date: 01/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't condone the rudeness of the employee, nor do I accept the fact that the proprietor never returned communication, but some people are just rude. Not much to be done about that.

    Sincerely,

    *****************

Will to Escape is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.