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Business Profile

Garden Center

GVI Sod, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garden Center.

Complaints

This profile includes complaints for GVI Sod, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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GVI Sod, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ordered sod for our farm. When it was delivered it was burnt, and dead. she refused the proudct. The manager/owners' son ****** was rude and disrespectful to her. Talked down to her and treated her disrespectfully. He was unprofessional. She works in male dominated industry as a 787 pilot and she says she was never treated so with as much sexism and as disrespectfully as ****** did. She went to the store to talk to the owner and was told her was out of town . She was not given his number dispite many attempts. Her friend recorded the conversation so we have recorded proof. ****** is also refusing to return our deposit. We returned all the substandard product and want to make sure others know not to buy from this business.

    • Initial Complaint

      Date:01/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau,I am writing to file a formal complaint against GVI Garden Center in Loxahatchee regarding a delivery of gardening soil I received on January 3rd. What was supposed to be good-quality soil for my garden turned out to contain foreign debris, including bottle caps, old pens, plastic wrapping, pieces of used COVID-19 masks, hoses, and tile. This is completely unacceptable and raises serious concerns about the quality and origins of the soil.I have reached out to GVI Garden Center to express my concerns and request clarification on the origin of this soilwhere it came from and why they believed it was suitable for delivery to a customer. However, they have not responded to my inquiry. Given the concerning nature of the contamination, I am seeking that an immediate resolution be made to this matter.I am requesting that GVI Garden Center:-Remove the contaminated soil from my property as soon as possible.-Issue a full refund for the substandard product they delivered.I trust that the Better Business Bureau can help ensure that this issue is addressed promptly and appropriately. Thank you for your attention to this matter, and I look forward to your assistance in resolving it.

    GVI Sod, Inc is NOT a BBB Accredited Business.

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