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Business Profile

Plastic Surgery

Aqua Plastic Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am due a refund because this Doctor did not give me what I  paid for I  did not agree so such small implants I was very specific and I wanted 350cc implants or bigger  NOT smaller!!!  so the services rendered are not what we agreed Dr. ************ did not revise my scars she left me with worse scars that need revision a revision I have already paid aqua plastic surgery for and did not delivery results . I have email communication proof text messages between the medical coordinator Natly  agreeing to a revision to exchange the implants and to redo the surgical scars Dr. ****** left me with. if they were going to be small. Dr. ****** promised nothing less than 350 cc to achieve fullness instead she went with a low profile 240cc implant, smaller than agreed. She made poor choices on my behalf and violated our agreement. . She performed Liposuction at a later date January ******* also, failure she claims that what I have is visceral fat. She has cancelled all my upcoming follow-***. I have expressed multiple times that I have pain in my right breast since the surgery and she dismissed me. I was charged $12,750.00 Dr. ******* ****** the Practice Manager for Aqua Plastic Surgery ****** ********* advised me to see a different plastic surgeon. which I have to pay another doctor to correct Dr. ******* ****** failed revision. The doctor and Facility have reneged on our contract by selecting implants size I did not authorize, liposuction she now claims is visceral fat and did a poor job and cancelled all my future follow *** that I am still entitled to according to our agreement.

    Business Response

    Date: 10/11/2024

    Please find the attached documents signed by the patient prior to the surgical procedure. 

    Customer Answer

    Date: 10/11/2024

     
    Complaint: 22410861
    I am rejecting this response because: The services rendered were not what I  paid for. Dr ****** gave me an implant size i did not agree to nor did i want such small implants i wanted 350cc or bigger instead she gave me 240cc. She was also supposed to do a breast scar revision that left me with worse looking scars. She also credited the pockets for the implants and did not close the pockets and now the implants have shifted to the lateral chest causing terrible pain in my armpit. This is unethical. You owe me money for services not rendered. Dr ****** did  whatever she wanted to my body and did not give me what I paid for. I have to get another revision. She said she had agreed to revise the scars and close the pocket implants and exchange the implants then cancel the surgery knowing I'm in pain. How can anyone possibly do this anyone!I had only high expectations with Dr. ****** but she failed me. I also referred a patient to Dr. ************ ********* **** without getting my results not knowing this would be my outcome. I have referred patients to this facility please  and out of good faith this facility owes me my money so I can have my breast fixed by a different provider being  Dr. ****** was unable to give me what I paid for  just because she performed surgery does not mean she was qualified to do my surgery.  I ask that you please refund me my money so I can get my breast fixed please! 


    Sincerely,

    ***** *****

    Business Response

    Date: 10/11/2024

    Please remove the personal information regarding the full name "****** *********" from the post. Thank you!

    Customer Answer

    Date: 10/11/2024

    HIPAA Form release form I'm trying to download and sign and I'm able to 

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