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Business Profile

Estate Appraisal

Sue70

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two console tables on **** from *** *** 7 months ago. It was agreed that I would be making a late pick up. Two weeks ago she requested immediate pick up or she would charge a $100 a month storage fee. Within the week we sent a freight shipper at an excessively high price, she refused to give us the address of where the items were located, she would not respond to text or email, she would not respond to shipper, she attempted to remove purchases listed in ****. We did internet search to find the location of the merchandise. She will not respond to text, email, or phone calls. Her **** ID is **********************. She has been a high end antique dealer on **** since 1999 under the name Sue70 with a 99% positive rating with hundreds for sale right now. I am not seeking a refund. I am seeking to pick up the tables I own.

    Business Response

    Date: 10/23/2024

    When he bought the items, he asked if he could be somewhat late in picking up the items as he was trying to find a shipping company to pick up the items.  I said that would be fine.   I gave him 3 months to pick up the items not 7 months.  It costs me money to keep the items in storage and I can't keep paying for storage on the 2 items that he had 3 months to pick up.  

    I think it was 6 months when he finally said he had someone but then he didn't and I said it would be $100.00 a month storage until he picked the items up.   He never responded about paying for storage until quite awhile later.

    I have all the correspondence between us, and if you need it, please let me know as I have to contact **** to go back 7 months to pull up the files.  

    Ebay said that a person has 30 days to pick up a item and after that they or the seller is not responsible.  Out of courtesy I gave him 2 extra months.

    I have a immaculate record and have never had a complaint filed with the BBB.  This is a frivolous complaint and should be dropped.

    He went through different measures to find my land line, address, etc.   On **** my phone number is available but the customer has to request it.

    Please resolve this accordingly and **** has been contacted to keep him from going on my site.  

Sue70 is NOT a BBB Accredited Business.

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