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Business Profile

Recreation

Coral Reef Park Company., INC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

This profile includes complaints for Coral Reef Park Company., INC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coral Reef Park Company., INC. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Coral Reef Park Company., INC.

      102601 Overseas Hwy Key Largo, FL 33037

    • Coral Reef Park Company., INC.

      MM 102 US HWY. 1 BOX 1560 Key Largo, FL 33037

    • Coral Reef Park Company., INC.

      167 Indian Mound Trl Tavernier, FL 33070-2140

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a tour for 4 on Dec 28 2023 and the tour is cancelled due to inclement weather. I got a call from them and they gave 2 choices, Either get full refund or reschedule to a different date. Since I was in ***** only for 3 days, I requested for a full refund and they said it will be done in 14 days. Until today, I have not received refund.Payment ID: *********** Transaction ID: *********** Order ID: *********

      Business Response

      Date: 05/29/2024

      ************, 


      I hope this email finds you well. I would like to first and foremost apologize on behalf of **** Pennekamp Coral *************** for the time it has taken to process your request for a refund. I do see that you have received your refund back due to a dispute. This is not how we typically operate and we would like to invite you and your family back for a complimentary Glass Bottom Boat tour for 3 adults and 1 child. I do see that you are out of state so please feel free to reach out to me directly if/when you come back to this area and would like to take me up on this offer. 




      We do value all of our customers and look forward to the opportunity to do business with you in the future. 

      Customer Answer

      Date: 05/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The vendor can however get better in timely responses to customers. I appreciate they provide a complimentary tour but I will not be coming to ** for the rest of the year. 

      Sincerely,

      ***************************************

    Coral Reef Park Company., INC. is NOT a BBB Accredited Business.

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