We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sightseeing Tours

Yankee Freedom III, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

This profile includes complaints for Yankee Freedom III, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yankee Freedom III, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yankee Freedom III, LLC

      201 Front St STE 224 Key West, FL 33040-8348

    • Yankee Freedom III, LLC

      240 Margaret Street Key West, FL 33010

    • Yankee Freedom III, LLC

      201 Front St STE 107 Key West, FL 33040-8349

    • Yankee Freedom III, LLC

      100 Grinnell St Key West, FL 33040-6630

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked a day trip for 2. The morning of the trip I developed multiple blisters to my foot , which unabled me to walk the 8 hrs on this excursion. Called at 5 am to report this. Women was rude and told me I need a ** excuse! It was 5 am. She offered at that time to reschedule but when I called back with a date later, she stated no I missed my boat and non ** excuse . This is terrible. Who goes to a ** or finds one at 5 am ?

      Business Response

      Date: 01/07/2025

      the customer was very difficult to reach and did not return messages. When we finally connect, the consumer was provided with a full reimbursement and apologies for poor communications on behave of the Yankee Freedom 3.

      Customer Answer

      Date: 01/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 30, 2021 I made a reservation with Yankee Freedom to go to **************************. The reservation was for a day trip on July 30, 2021 for a ferry ride for 2 adults and 1 child, in the amount of $515. On July 12, 2021 I called to cancel/reschedule our trip. I called the company per their policy and was placed on a hold date, with the intent to call and reschedule when we could take the trip. The company policy states in the confirmation email that you must call by 6:00 PM Eastern time one week prior to scheduled departure to reschedule. I called 17 days prior. In addition, their policy states that you will have a 3 years period to use the funds. Per this policy I have until July 2023 to use my trip funds. When I called on January 11 at 12:10 AM, I was told that they have switched to a new reservation system, and are not honoring anything from the old system. I stated the policy to the reservation agent and was told no that they would not be honoring the funds and would not refund me. I have my original confirmation email from March 30, 2021 with the trip details and the ************************** policies. In addition, I have an email from July 12, 2021 with the hold date and statement that I will call when able to travel again. This second email also includes their ************************** policies.I have reached out to my bank in an attempt to dispute the charges, but was told that it is to old/long ago to dispute.

      Business Response

      Date: 01/29/2024

      On January 29 I called the ******** to correct any misunderstanding with them. 

      we are awaiting a reply call. 

      Business Response

      Date: 01/29/2024

      Speaking with ***************** the morning of 1-29-24, we apologized for the unpleasant interaction she had with our sales clerk and offered to honor her ticket from 2021 and reschedule her trip. However, ***************** preferred a refund. Yankee Freedom has requested a check from our finance department for the total amount of her purchase from 2021.    We informed her that the check should reach her by US mail within the week. 

      Customer Answer

      Date: 01/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:07/11/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to reschedule or cancel my trip due to a medical emergency. Both phone numbers for the company, ************ and ************ are recorded messages only. I have called both number at least 20 times trying to get a hold of someone in reservations. I tried sending 3 contact forms via their website, no response. It's now 3 days before the scheduled trip (scheduled for 7/14), I have been unable to get a hold of anyone. This is one of the worst instances of customer service or there lack of that I have experienced. I spent over $600 of 3 tickets and now what? It's just gone because they ignore their patrons? Additionally, when I booked the trip, I never received a confirmation email. Checked junk mail not there. The one time I was able to get a hold of someone they said the reservation was scheduled. Still waiting for a confirmation. Messy!!!!

    Yankee Freedom III, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.