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Business Profile

Plumber

Triple S Plumbing, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Triple S Plumbing back in July 2022 to come pump out my septic tank. Come to find out they only pumped out 1 out of the 2 holding tanks and did not clean the filter. My sewer started to back up Into my home already again. After buying a very expensive Auger, and that didn't do the trick I decided to take a look at my septic tank. While digging I found out I had a 2nd holding tank . Seeing that explains why my sewer was backing up. Triple S is the professionals not me . I just bought the home the year before so I wasn't aware of the 2nd holding tank. However when I called Triple S to inform them that the job wasn't done properly they said that there paperwork said both tanks were pumped. I explained I watched them the first time and only 1 tank was pumped Not both. I paid for a job and that job was not done. I hoped they would make it right today however they did not they said I had to pay again 250.00 when. I paid 385.00 the first time. It's bad business and it's basically stealing from customers. I paid for a job to be completed and paid in full and the job was only done halfway only to be charged again today. I'm not happy about having to pay twice for 1 completed job .The worker admired that the job wasn't completed properly he said he called his boss who told him to charge me anyways. It's dishonest practice

    Business Response

    Date: 04/13/2023

    I am trying to respond to complaint # ********.  I spoke with the customer and refunded her credit card.  To my knowledge everything is ok now.  I do not have the login and password information and was not able to do it on the website. Attached is the refund receipt.  Please let me know what additional information you need from me.

    Customer Answer

    Date: 04/14/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ****** ********




     

Triple S Plumbing, Inc. is NOT a BBB Accredited Business.

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