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Business Profile

Artists

Nuni Torres Nails

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order back in September for 'free' items, paid shipping. He has made videos on Instagram showing him fulfilling some of the orders yet I did not receive mine. I have sent an email through his website and through ******* with no response. After seeing other complaints I believe this is a scam he pulls, gets people to pay for shipping and never delivers the products.

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nuni Torres was advertising free nail technician starter kits. Although they were free, I was charged $19.90 for shipping. I placed this order on June 28 of 2024. I have never received the item nor has the item shipped. I reached out to his business, with questions as to where my order is and concerns that its a scam. He had excuses about moving, saying hes not scamming anyone, yet still never shipped my purchase. I would just like my $19.90 back and for him to be shut down and not be able to scam people anymore , because I have seen nothing but bad reviews saying hes done this to so many people, unfortunately after I made the mistake of trying to purchase from him. He flashes a luxury lifestyle online and is paying for it with stolen money from his customers.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 10th, 2023, I placed an order via his website based off of his advertising on Instagram. I received my confirmation email and on November 15th received a status update to paid email. That was the last time I received any updates. I sent a follow up email on January 6th, 2024 as his website at the time of ordering said 3-5 weeks for shipping. The email was sent to *************************************** No response. By then he posted on his instagram that shipping was now 7-8 weeks. I sent him a direct message on January 19th, 2024 and no response until January 29th, 2024. I sent him screenshots of my paid in full email, my processed transaction that cleared to him, my order number and email. He responded that he would look for my order. He has never responded back. Jan 25th, 2024 I emailed ******************************** his email address on his tiktok account that he is advertising on. No response. He has since posted product after product for sale or free (but we pay for shipping) with same day shipping. Every comment anyone makes about their orders is deleted by him. I leave a comment and take a screen shot because I know he deletes them. I have asked for a refund or for him to send a replacement product. Nothing. I want my money back. I am attaching the private message in instagram, the screen shots of every comment on his posts because he has deleted them all, my payment Clearing, paid email and follow up. It's hard to believe he is not scamming people. In some of my comments can be shown Where others are experiencing the same.

    Customer Answer

    Date: 03/15/2024

    Hello, he now has a new Cashapp that he's using to further scam others.  $MannyTheJerseyBoy 

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent money never received products

  • Initial Complaint

    Date:11/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed 2 orders, Oct 8 and Oct 12. ****** received and business wont respond to email, text, or IG. Then blocked me.

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a couple of acrylic from him on May 17, 2023. I paid 23.99 for a 7-10 business day shipping and I have not yet received a tracking number. I tried emailing him on two different emails. I'm still waiting for a response from him or his team. I tried the live chat and nothing. I called and the number is disconnected.

Nuni Torres Nails is NOT a BBB Accredited Business.

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