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Business Profile

Cell Phones

RXP Wireless LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

This profile includes complaints for RXP Wireless LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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RXP Wireless LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our salesperson told us we would be paying a little over **** for both phones per month due to our trade insiPhone 12 and 13. I have the original paperwork stating we would receive a ******* dollar credit on both phones. A few weeks ago I called the toll free number on our bill and we received a partial credit. However the following month our bill was charged once again approximately ***** again for each phone. Also, a bogus phone number was added to our bill and we were charged for this line. No one at your ********* location can tell ** how this number got on our bill. We have also been charged for 411 calls that we never made. Why would we call 411 when we can ****** any phone number.

      Business Response

      Date: 02/10/2024

      ************, our District Manager in ******* reached out to ************************* and had them visit the location to clear up any and all issues to the customers satisfaction.  There were communication issues where our representative was not answering questions as they should have been.  We have coached this situation along with working with **** to resolve this situation.

      Customer Answer

      Date: 02/15/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The sales manager that sold ** the phones has been in contact with me. Verbally he has taken care of the problem. However, we would like to view our next 2 bills before we close the case. Our billing is done on the 19th of each month. If you have any questions please feel free to call or text me.

      Sincerely,

      ***********************

    RXP Wireless LLC is NOT a BBB Accredited Business.

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