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Business Profile

Childrens' Furniture

Bodrum Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens' Furniture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: #**** Date of Purchase: 11/25/2024 Nature of Complaint: Lack of Response to Refund Request Complaint Details: I reached out to Toddler Kids Beds (business named changed to Signatured Wood and is owned by umbrella company Bodrum Holdings LLC) on 1/31/2025 regarding a return request for my order #****. While I understand the standard return policy is 30 days, I kindly asked if an exception could be made, as the item remains unopened in its original packaging and is no longer needed due to unforeseen circumstances. Despite my polite and reasonable request, the company has not responded to my email. I believe that at the very least, I deserve a response and consideration of my request. The lack of communication is disappointing and not reflective of good customer service. I am filing this complaint in hopes that Toddler Kids Beds will respond appropriately and work with me toward a fair resolution. Requested Resolution: I would appreciate a full refund for the unopened item. I would like Toddler Kids Beds to acknowledge and respond to my request. Thank you for your time in reviewing this matter.

    Customer Answer

    Date: 03/03/2025

    This is my receipt from Toddler Kids Bed (now known as Signatured Wood).

    Customer Answer

    Date: 03/03/2025

    More information about company

Bodrum Holdings LLC is NOT a BBB Accredited Business.

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