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Business Profile

Concrete Contractors

Capital Property Improvements Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 11 2022 we paid half of the quote $2,325.00 for Pavers installation within 2 to 3 weeks. Then we called because there was no sign of them, and the owner ************************* responded that it was a misunderstanding and ******** was supposed to say that the job will be done 4 to 6 weeks. I have all communication of texts, check of the money already paid for the past 7 months. ************** always says having issues of order of installation that we were #7 and back and forth with same story. Last month he finally responded to my last text saying that he had the pavers, the problem was he lost his crew but he was back getting on track. I told him all I wanted is my pavers to go ahead and give me an installation date, then he disappeared again. Please need help, my next step that I've been trying to avoid is through legal ways. Please help I just want my money back at this point.

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Capital Property Improvements LLC via ******** to help me with installing pavers on my property. A lady named Franzuas R**** came to my property to do an estimate. The total amount of the job was going to be $6,300. They requested 1/2 of the money ($3,150) to get the paver order started. Mr. Roberto L**** sent us an email with the receipt #****. The transaction was done on 06/16/22 and they stated that the paver installation will take place the beginning of August 2022. It is now the beginning of October and no one has contacted me. I have left several messages on the number listed for them 407-655-6679. I also contacted them via ******** and Instagram. I got a response on Instagram that my installation was going to take place last month but no one ever came to my property.
    ******** account - Capital Property Improvements
    Instagram account -******************

    Business Response

    Date: 01/11/2023

    Business Response /* (1000, 16, 2022/11/09) */
    More info.
    Will be responding personally to client


    Consumer Response /* (3000, 18, 2022/11/15) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I am not satisfied with the response of the business stating that they will contact me privately or directly. It has been 5 months since I requested their services and I have yet to receive a response to my numerous messages and voicemails. I would like a refund of the deposit I put down of $3,150. The job was never started and no one has contacted me to tell me what occurred as I was told the job will be completed the beginning of August 2022. The resolution I request is a full refund of the money I put down. Thank you

Capital Property Improvements Llc is NOT a BBB Accredited Business.

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